Great stay!

Convenient to downtown and the airport.. nearby public transportation mase it an wasy access to all amenities.

For over 300$ a night i want a big bathroom and some sort of view. Just because i have a dog doesnt mean i should barely be able to fit in the washroom

Should have note pad and a pen and a menu for the restaurant in the hotel and orher places

Great location, very clean and friendly efficient staff

I prepaid this property and they double charged me anyway. They refused to remove the hold of the extra funds on the credit card when asked and said i will need to call my bank. Staff were very rude. They told me it was all my fault foe booking with a 3rd party app. No manager follow up when requested. Property was under construction and hallways smelled of smoke to trigger allergies. Refused to provide towels foe the number of people in the room.

Great location. Two areas where we needed front desk staffs help: getting a microwave to our room -we were there 4 nights and never got it. Managed without. 2nd - Front desk staff said they had change for laundry. On Sunday aftn went to ask for change - they didn't have any and didn't know where we could go to get change. She did suggest east side Mario's bar - but it was closed. However laundry facility was great - clean and 2 washers and dryers.

Beds and pillows are super comfortable. Great service from staff including the restaurant. Food is excellent and fast service.

Very Friendly and helpful staff

We were greeted with excellent service at the ftont desk. Employee went above and beyond for us. His service was outstanding.The other employee was also remarkable. All employees were friendly, very helpful. You have a strong team who strive in customer services.

We were later to arrive but our daughter was able to enjoy the water slides for a bit. Beds were comfy and coffee in room was good. However, there’s a bar above the toilet that sticks out too far and impales you trying to get in the shower, and we were placed right across from an obnoxiously squeaky door that kept us up all night. Steer clear of room 235!

We really enjoyed the pool, water slide and on site restaurant. The staff were welcoming, kind and extremely helpful. Will be staying again upon next trip to St Johns.

Loud/ noisy.

I liked that the breakfast option was right within the property at East Side Marios. A little strange that it was only for 2 people when our reservation was for 3 people though.

My stay was good overall. The only thing that was a real inconvenience was poor wifi. It meant that I had to go to a coffee shop to use the internet.

Fridge was warm, balcony dirty

Food was good, beds were comfortable, clean rooms

I was taken back by this hotel 100%. I never leave negative reviews, but this place was unacceptable. The Holiday Inn hotels have always been a go to for me whenever I am traveling. But from the moment we walked in, it was clear that cleanliness was not a priority. Even the outside windows looked like they haven't been cleaned in ages. I didn't recognize the hotel I booked online, because the pictures Expedia posted were so misleading. This did not look anything like it! The room smelled old and musty, and there were visible stains on the carpet and bed linens. Housekeeping clearly didn't do a thorough job. We even found pubic hairs on the bed linens. I asked to have another room, but it was full for the night. I then asked if the bedding could be changed, and only the sheets were. There were still long hairs stuck on the duvets...I couldn't! We checked out that same hour we checked in (But the receptionist forgot to check us out, and said we spent the night there which we didn't). We booked for 2 nights in total. But it was evident we could not stay here. We ended up booking at the other Holiday Inn, the Holiday Inn Express 6 minutes away. And yes, that is what a Holiday Inn should look like! I'm not sure how this hotel got 10/10 reviews, because I can tell you first hand it is not! I wish I could have taken pictures of the room we had, but I was so disgusted by everything. This place needs serious upgrades and attention. Avoid if you care about basic cleanliness!

Awesome pleasantly surprised!!

Extremely frustrated and disappointed in this hotel. Check-in went smoothly but woken up at 1:40 a.m. by someone opening our door. Security arrived and we were told their system registered our room as unoccupied. The room had been prepaid and had no issues at registration. Very upsetting and extremely inconvenient.