Si no hubiera escrito con antelación, no escribiría estas líneas. Resulta que de mediados de abril hasta finales de julio, que realicé el viaje con familia y amigas estuve en contacto con el Hotel, para evitar tener un contratiempo al llegar por la noche a que nos entregaron las habitaciones en Front Desk. Es importante que tanto el personal de hoteles.com y de Allegro consideren que para una persona con discapacidad no se le puede facilitar una habitación "de acuerdo a disponibilidad" por qué no estás necesidades como personas con discapacidad, no pueden dejarse a la suerte de tener una habitación que cubra las necesidades básicas. Podernos desplazar de la silla a la cama para dormir. Contar con un escusado a una altura universal para podernos trasladar y el espacio suficiente en el baño para rodar. Fue sumamente complicado poder abrir la puerta de la habitación sin Ayuda y fue imposible cerrar la puerta una vez dentro de la habitación. Agradezco la atención que tuvo el gerente Hector el segundo día y cómo ayudó a que mi estancia fuera lo más accesible posible. Agradezco también toda la atención que me brindó para que más adelante. Personas con discapacidad se sientan incluidas en tan lindo Hotel. El equipo de AyB excelente. La comida buena y el servicio estuvo genial. Uno de los animadores, chaparrito y moreno bastante corriente y cero servicial, pero el resto de sus compañeros, una chulada... EL MAR ESPECTACURAR!!! espero volver un día!!!

rooms were super cute and clean and also very cool, beds were comfy, staff was super nice

Todo es excelente y el personal es muy amable. Y el hotel es muy cómodo

The costumer service at the check in point was terrible. We are six in the family and they threaten my family as we forgot in playa de Carmen one ID of one of my family members. They were so unfriendly and aggressive. We were really scared but decided to stay as we had pre pay our staying.

The resort was exactly what we wanted/needed! The staff were all super helpful and pleasant. The resort, although all-inclusive, was definitely family-friendly. Our family would definitely go back.

Lo único que no me gustó fue que el agua del baño se salia a la habitación, lo reporte y lo corrigieron pero nunca fueron a limpiar

Clean rooms good food great beach

Poca variedad en los alimentos, el Restaurante Japonés recomendable!!

Worst food I have ever had at any all inclusive, inedible. Fridge was broken and I needed it to store medication, room smelt like sewage, hammock for our room had a huge hole so we could not use. But the worst was the lunch and dinner and late night snack tacos did not even resemble tacos. I was so disappoint as we paid $1300 Canadian dollars for two nights. I spoke with the front desk about fridge and smell first evening and again in the morning, nothing was fixed and nobody checked back with me. Went back again at night and they apologized and asked why I didn't come to the desk more to complain, I said I am here for 1.5 days and do not want to spend my time at front desk. They offered me late check out, as compensation; we declined as food and drink were so bad why stay. Sad, terrible and so disappointing ruined our holiday, that we were so excited for.

Más disponibilidad en los restaurantes

We had our flight cancelled for the first day of the short vacation, so only really had an afternoon, full day, and morning before having to depart. I like Cozumel, it's earthy and real, and people go there to dive, snorkel, fish, and rot on a beach. The Allegro is typical of many resorts in the area. Beach is great, relaxing, and unassuming. Accommodations adequate, but dated, and food from buffet not noteworthy (breakfasts were better than dinners), "Restaurants" still used food leftovers from the day's menu, but had nice service, and nice ambiance, yet the reservation process was an absolute tangle of indifference and outright lies. That being said our grown family of four had a nice trip booked on short notice. Sergio at the pool bar and Brenda the front desk manager made real efforts to please and accommodate, for which we are very appreciative and thankful. Mexican staff are very accommodating if you engage them politely and push through the odd, ever-changing rules of engagement for hotel amenities, especially access to the better "restaurants", vice the buffets. One recommendation would be to have the same menu at the lunch pool bar (evening Mexican restaurant), available for the evening buffet. Simple American fare (hamburgers, fries, dogs, soup, salad, ice cream machine, etc. would have been welcomed for the evening buffet. One other improvement might be umbrellas on the beach itself. UV was 11 today prior to our departure, and palm trees not adequate.

They have the best beach on the Island Great amenities Family friendly

Fantastic stay as usual. Highly recommend this resort

Many activities, nice pools, nice beach.

We loved everything about Allegro Cozumel. The beauty, cleanliness, amazing staff, soft beds, comfy pillows, excellent food, great pools, great swim up bar, beautiful ocean right on the premises, you walk right into the ocean. Clear ocean, you can see fish and your toes in the clear water. The staff are wonderful, they have fun activities going on all day. I cannot say enough about Allegro, except, our family of 11 cannot wait to go back. Thank you so much for the perfect experience!!!!!!

Les chambres sont très échos donc on entend tout....pas d'air climatisé au buffet ...pour le reste la plage est très belle.

Buen hotel, el mejor ? No la verdad. Es pequeno y familiar si es lo que buscan, la comida no hay tanta variedad y muy poca condimentada. La playa es lo mejor del hotel y la naturaleza a su alrededor.

Todo bien

La playa es linda aunque sí tiene algo de sargazo lo cual es una pena. Las instalaciones del hotel en general están bien, sin embargo, tiene muchas áreas de oportunidad: El anuncio del hotel no indica que solamente tienes derecho a reservar en un restaurante para la cena por cada 3 noches de hospedaje. El resto de noches tienes que comer en el buffet el cual es bastante malo con comida de muy mala calidad. Ninguna zona común fuera de las habitaciones tiene aire acondicionado lo cual te limita o a estar en ella ya que el calor de las áreas como restaurantes o estancias, zona de juegos y bar es insportable. No hay mucho que hacer en el hotel que esté incluído en el pago fuera de la alberca y playa. Las bebidas son bastante malas por lo que no desquitas realmente la barra libre. Nuestra habitación estaba llena de hormigas. La atención de la persona que está vendiendo los tours es pésima, es un señor bastante grosero al que al parecer no le gusta su trabajo. Si pueden ir a otro hotel mi recomendación es que lo hagan.

The staff were very nice and helpful. We were unhappy with our room. It had a strong sewage smell and the AC dripped on the floor the whole time we were there. The room never cooled down but was slightly comfortable. The food was not the greatest but I expect that with an all inclusive. The shows at night were great. We really enjoyed them.