The pool hours were not as they had said online and I am a swimmer I was not allowed to go into the pool. They were very stingy with their towels, and none of the staff speaks English, which is shocking for a large chain like that the older staff had no English experience I asked for to exchange my wet towel for a dry towel at the pool and I was literally treated like a criminal. Do not stay here. They are dismissive. I left this morning at 6:30 AM to the airport. None of the people at the reception said thank you for staying. What is your room? Can we help you none of it they’re arrogant dismissive and non-inclusive staff do not stay here. The room was dark, barely a window, and they didn’t make my room twice in two days bad management.