Penilaian & Ulasan Keseluruhan Macdonald Crutherland House and Spa

Unhelpful staff. Poor communication

Booked a king size bed was given to singles put together was falling through during the night

Good stay but rooms very tired and we even had holes in the pillow case and arm chairs were ripped and carpet very stained.

A nice hotel. We enjoyed our stay.

Pleasant stay, good on site parking, did have issue with hit water tap not turning on in room and also was expected to bring towel from room for pool due to a laundry issues,which is fine but no notice to say this and had toask fro towel at hotel reception rather than spa reception.

Top Hotel and Staff Highly Recommended

Run down hotel. Beautiful setting but standards inside the hotel are poor. Would not recommend.

Hotel is a bit tired, room wasn’t great. Booked a king but was put in a room with 2 singles together which wasn’t great. Tv didn’t work and toilet wasn’t the most reliable. Put in a room 107 where the view was shocking bad facing a roof and wall. Spa is good and staff were really friendly. Probably wouldn’t stay again and would look elsewhere

Happy enough for what we needed. Rooms a bit tired and musty, wobbly chairs, broken TV remote, sink not draining well but appeared clean enough. Front desk staff lovely. Breakfast was a little interesting, the poor staff seemed really overwhelmed. Not much selection and lots of things appeared to have ran out. As I said, fine for our needs and we are quite chill but definitely no wow factor. Pool - freezing cold showers and freezing cold changing room!! really was so super cold!!

There is nothing wrong with the hotel and it was good value for the stay. Drinks were slightly more expensive than expected. Food was good. The hotel although nice is in need of some updating. All in all a pleasant stay sonewhere different.

Size of the room

Arrived to make memories with my mum, sister and our children to be told although we had booked dinner bed and breakfast we would have to pay for the childrens meals. No where on the booking form did it state this. This caused us to be stressed and completely ruined the overnight. The dining room had a long wait for food and you had to queue to leave and check you didnt have anything to pay. Booked breakfast for 9.30 yet still had to queue to get in. Think management need to review how they are running the hotel.

Never again!! After enjoying a stay at this property last year me and my sister booked a mothers day surprise for our elderly mum, ourselves and our children. We booked two rooms on a half board basis and this was confirmed 2 adults 2 children half board on our receipts. Upon arrival to the property i was checked in by a friendly receptionist and everything seemed ok. I booked dinner times and breakfast. My sister however was met with a different attitude informing her half board was not included for the children. I went round to try to clear up the confusion and was abruptly told I would also have to pay for my children to have dinner even though we had both paid for half board. The receptionist attitude was shocking trying to blame it on hotels.com and informing us we would not get our money refunded as we had already paid. Due to the terrible attitude which was causing us stress and upset at this point we just wanted to leave. The manager came apologised and gave the impression she would sort it out so we had a drink and decided to stay. It did not get sorted we received a note saying we would still need to pay but they would 'discount' the meals. The service at dinner was extremely slow and some customers actually walked out in frustration. What should have been a nice relaxing stay was ruined by the terrible attitude and incompetence of this hotel. No where on our terms and conditions did it say that 2 adults 2 children half board did not include the childrens meals!

The place is very good except the bedrooms are tired looking they need a good indepth clean also had to go for tea bag the biscuits was limited. The staff were lovely and very helpful but also didn't have a children menu lucky my grandchild eats anything, so she could have lunch. Overall we had a lovely time. Thanks

it was an overall disappointing experience. I had booked two rooms, and both had issues. One room had heating problems, making the room uncomfortable, and the other had a broken toilet flush, which made it difficult to use. The rooms were old, with outdated furniture and fixtures, which certainly didn’t justify the high price they charge. What made matters worse was the lack of friendly service. When I called reception to address the issues, no one picked up the phone, which only added to the frustration. To top it all off, all the hotel staff were unfriendly to us. The hotel felt overly hyped and simply didn’t live up to expectations. Overall, it was a regrettable stay,

Callum at the desk was fantastic. Breakfast was very good. The road leading to the hotel was full of forest trees, too scary for me but idle for people that love to he around forest.

Excellent stay. Clean, tidy & extremely helpful staff. Will stay again.

Should have done my research before booking and read the google reviews. The hotel grounds are stunning, however the overall decor of the hotel and room i stayed in needed a serious overhaul. Bed was comfy but room was just so dated. Staff service was friendly enough.

To new comers visiting Glasgow, should you wish to stay here take into account how are you getting into the city centre to visit all spots. By bus this hotel is 1hour and half away and by car about 30 minutes. My stay was okay. It was great the initial night and I was honestly not going to bring up any issues however, here’s a quick overview of what happened. Firstly, there was either a malfunction with the fire alarm or someone was an idiot in the rooms and set off the whole system. On our last night our windows were left open therefore a bird entered our room and basically shat everywhere. The hotel staff were kind to offer us a second room however, this room was much smaller and the quality was completely downgraded. No hot shower and when went downstairs to complain. We were offered 50% refund. Come next morning(today) we were given less than 50% of our refund as we were 7 minutes late. Nothing communicated just told the amount. The amount of inconvenience caused surely they would let us go for being 7 minutes late? Anyway, the place is great and the restaurant has a really good selection of food. We did like the wings and sweet potatoe fried so give that a go.

The staff are hard working and friendly.