Booked a room as a treat for my mums 60th. Can not fault the room or the wider hotel in general, a rare place that is truly special and worth the price (unlike some other hotels in London cough cough The Ritz). Staff are incredibly helpful and the free welcome drinks and little touches such as a mini birthday cake in the room really make it special. I would say some of the cocktails in the bar are hit and miss considering most are £25. The negroni is one of the best I’ve ever had but others just taste like ones I’ve had at much cheaper places. Very minor but the shampoo bottles in the bathroom are not plastic and made of ceramic, if you drop one and it lands on your foot it could do some damage, Like what nearly happened to my mum. All in all well worth the price and really deserves its reputation as one of the best hotels in the world.

Always fantastic stay at Claridges. Great service, friendliness, professionalism. This time we used the spa which was so relaxing. Food was amazing and ttd newly refurbished rooms exude quiet sophistication. The staff make you feel like you belong.

Worth every penny - from the staff to the amenities to the room and restaurants. The whole place is just brilliant.

Really wonderful customer service that matches the price tag.

Yes

非常棒

Wonderful staff specially at reception

Spectacular in every way. The hotel is a corner stone of Mayfair’s identity. However, the people make the experience special.

Everything was just perfect

Fabulous as always

the best in London

The room was amazing, and the staff were great.

Breakfasts are not free , everything else is out of this world . Expensive but you get what you pay for . Definately a stop over in the bucket list .

The staff are the most attentive Iv ever experienced only comment Iv got is the shower door seal was leaking so made the floor flood after a shower and I slipped when I got out

Excellent service from all staff at the hotel. They made you feel comfortable and valued. Can’t praise them enough.

Such a hugely disappointing experience. Staying at Claridges was something we’d said we’d do for years but never got round to until now, an experience we’d looked forward too for a long long time. I’ll start by saying, we’re a mid 30’s couple from Glasgow with a 10 year old son. We are in London almost monthly for a couple of nights at a time, as we love the shops and restaurants of the greatest city on earth. Around 70% of the time we stay The Ritz, unless we want a spa and we use other hotels such as the Mandarin, the Londoner, Jumeirah etc etc. I was always under the impression Claridges main competitor was the Ritz. I couldn’t have been more wrong, it couldn’t lace the Ritz boots. It falls MILES short of the ritz standards on absolutely everything. Firstly check in, this was one of only two positives, the young Irish girl at check in desk was welcoming and wonderful, can’t fault her. Door staff were fine, nothing special, just fine. Unlike the ritz where you are made to feel a million dollars before you even step inside with the customary “welcome home”. Next up was the room, we had a “Mayfair suite”, not sure what makes it a suite, it was tiny, I’ve stayed in bigger Travelodge rooms. The decor was horrible, wooden everything, multiple different woods that simply don’t match. Only positive was an amazingly stocked minibar. Mattress and pillows were horrible, we both had a terrible sleep. It was also made very clear before the stay at booking originally and at check

Hands down the best service I have ever received at a hotel. The staff in every area were absolutely five stars. And, the hotel itself is truly stunning in every way. Can't wait to stay there again.

Perfection - service is extraordinary.

Every aspect of our stay was perfection. Excellent, friendly, helpful, professional service - bar none- from bellman to front desk to restaurant staff to cleaning staff, every Claridge staff member was fabulous & attentive. The Food was excellent - at the bar & the tea. It was my mother’s birthday & we were upgraded for the room + the hotel left a beautiful birthday welcoming not, chocolates & bottle of champagne. Our room was spacious & beautiful. Every detail perfect. Thank you, Claridges, for a truly wonderful, luxurious stay!

Lovely!