Penilaian & Ulasan Keseluruhan Aloft Silicon Valley

Property is nice and clean. Rooms are enjoyable and well appointed. Only bad mark. Check-in staff. Bad attitude at the get go. No customer service aptitude

No realizaron el servicio al cuarto y el personal del lobby no es amable. No hay buen servicio al cliente

Excellent.

Very nice place

I have stayed at this hotel numerous times and this was the first time that I was disappointed with their service. I called about the phone not working and no one ever came, used my cell for the call. The curtains on 1 of the windows were ripped, the snacks I ordered never came so I called the front desk, it arrived but within 30 minutes the snacks were delived again via a robot. Also, I ordered room service and they wanted to charge me $100 for a service fee which was obviously an error on the waitor, it's usually $10. Again, this is usally a great place to stay but lately their service and property has been lacking. One more thing when I called, using my cell, asking about my snacks, the front desk person hung up before I could ask for a late check out. Better customer service would be greatly appreciated.

My fiancé and I love staying at the loft! Great price, good location, clean rooms and comfortable beds.

Very nice!

Quiet n safe

The Netflix (nor any streaming service) was operative. That sucked.

Very nice

安静

Horrible

Restaurant wasn't working and that's why we booked here. Robot delivery is nice.

Clean, spacious and comfortable,

It is my first time at the property, but I think there will be many more stays at that property, it seemed to me an excellent place. The only thing I did not like is that you have to schedule the cleaning of the room at reception, it is assumed that if you are paying for your stay you should have that benefit without scheduling anything. In advance to the entire property team, thank you very much.

The staff was very friendly. Property was great! Room was amazing

Very clean, somewhat comfortable beds, good water pressure & Great bartender,

Goof experience

Always a wounderful stay. Only thing is i staied several days at this hotel and its $150 accidentals fee. Takes 3-5 business days to get it back. They dont take cash for one. And one from the 20th is pending still. 9 days later.

Staff very professional and polite. Clean responsible and respectful. Clean rooms. Bobby loves the robot whem he needed a towel. Highly recommend to stay.