Always great

Room cold

The room was amazing, the staff were so helpful. Fantastic spa facilities. We had tea both evenings and it was brilliant. We are planning on returning later on in the year

Room was lovely. Quiet and clean.

Jep

More of a business hotel. Good location if you are in the area but not much nearby. Not very good service with regard to indirect booking and price not reflective of the value offered. Comfy room and nice bar area.

First night was terrible, staff didn't seem interested at all, told me it was what I paid for! If it was then the descriptions on the choices were not all that clear. The next day we felt heard, we changed rooms, our experience was so much better. Just a shame about the first night.

Charming bar/lounge area. Spacious room for a family of 4.

Whole establishment is clean & well presented. Staff are absolutely lovely, spa was beautiful. Will be returning - big thank you to Ellie on reception. She was beyond helpful and lovely

Excellent hotel. Cheaper than Filton Premier inn but far superior in every way. Comfortable room and bed, great shower. Friendly welcome and all staff seemed to enjoy working there, or at least were highly professional. Excellent overall.

Room wasn’t made up (again) after first night ready for second.

This is a premium hotel and as such the rooms are well appointed with great amenities. Also love the eco touches of refillable milk and water plus full size toiletries. However there are some small things that seemingly every year reoccur - always need to book restaurant ahead of your stay to guarantee a table (we’ve been caught out on this previously) always something (or this time a whole section) of menu unavailable, a parking barrier that requires a ticket despite the promise it will raise automatically. We always get a great rate as book well in advance but we would not return if we were paying full price!

Believe there was a party that went on till 4am. Sounded like someone was on the toilet in our room it was so close on numerious occasions. Shower head height was set up for a 10 year old and you had to crouch underneath it... not good We stay in this hotel 3 x a year as normalky reallh enjoy the break. I will not book the nus3iness suit side of the hotel again as did not leave feeling relaxed..... hope this is a one off

Really nice hotel but disappointingly the spa is extra - not clear on Hotels.com

We had a lovely stay

Did not have breakfast

The room was a little bit dusty, and reception seemed a little understaffed at points. But the service I received from reception was very good. The spa facilities were really nice and I was overall very happy with my stay. At the service in the dining hall was absolutely phenomenal and in the bar as well

Nice hotel and facilities but service is poor

Recommend

Fantastic stay a few mix ups with room but soon sorted