As noted in my profile the need of an accessible room. My trip to The Ashling hotel was not accommodating after asking at check-in. We arrived ill from the UK. I Described our situation but no one took me seriously. Put my wife and I in a non accessible room with no help. They offered us no assistance nor help. My roots are from Ireland most recently my grandfather and I was there to find my family. I’ve saved for a number of years to go on this mission. I’m 68 years old and running out of time. Unfortunately got extremely ill and unable to do any recreational activities nor look for my grandfather. Spent the majority of 3 days in bed with no TV nor help to speak of. There was no hospitality at all. I used my $800.00 Cash Key credits I had saved for over 10 years only to be overcharged on nothing but an over marketed fake run down facility with no hospitality at all. Dressed up at a reception desk does not qualify for hospitality. Helping one another, making sure they are okay. Their stay is more than average, their needs are met, Instead crass ignorant comments were made to two seniors like-we are idiots. We’ve traveled with Hotels as I said from its conception. I’m begging Hotels.com to look up my account to verify. I honestly believe that The Ashling hotel new we were their using our credits and due to that gave us less than adequate service. It’s intolerable as I waited for a very long time to be able to make that trip. Please refund my $800.00 Cash Key.
Tim Richardson