Friendly staff

Great hotel in fantastic location with lovely staff…

Everything was perfect!

Excellent hotel - but what made it special was the staff - they are all so down to earth and extremely friendly… THIS is definitely what makes the hotel - we will be back again.

Staff were extremely friendly, lovely hotel

Room was not up to standard also continental breast was very poor as previous stays there was perfect. Sorry very disappointing

Lovely grand hotel.

Everything fron our arrival to departure was perfection. Staff exeptionally courteous and helpful - surroundings beautiful

Great on all accounts appart from you were only served once at breakfast or at the bar. If you needed to sign for drinks or get more toast you had to go up to a member or staff otherwise you were ignored

It was a great stay at the Grosvenor. The staff were really excellent and looked after everything we needed. The room was incredible and we look forward to staying again.

Once again the staff and the hotel itself would exceeded anyones expectations From the reception staff to the kind porter who insisted on carrying our bags to our room to the room itself were fantastic. I wouldn't stay anywhere else in Chester

We didn’t appreciate having to pay £100 upfront on arrival (that we weren’t told about) as a deposit which we would get back. I had already booked and paid for the room. There were small refreshments in the room - crisps, biscuits, chocolate etc but I didn’t realise at first that there was an expensive charge if you ate them. I would have thought they were complimentary and it didn’t seem welcoming. The room was below average. The bedside plugs didn’t work, there was a crack in sink, handles were falling off, windows did not open and were very dirty, the decor was tired. The bed was big, clean and comfortable. The room was quiet and warm. There was air conditioning. The staff were very good and professional. In particular, the man on the door was very friendly and helpful. The entrance and dining area was impressive. The location is excellent.

Overall experience was excellent. Staff friendly and breakfast lovely. Room was a bit tired looking but a very comfortable clean room. Look forward to our next stay with you.

Service was impeccable from the minute we arrived.

Hotel was lovely

Good sized room and location

Very clean and comfortable room equipped with everything. Staff were very helpful which was especially appreciated by me as I was alone for my stay. The food was delicious and served well.

I thoroughly enjoyed my stay here- my executive room was both spacious and comfortable. The bed was amazingly comfortable and large and the bedding was beautiful too. Decor is pleasing and warm and the room was well equipped. The bathroom had a bath with shower over it - water was very warm and instant and Elemis toiletries were a treat. Check-in was fast and professional and my bag arrived at my room within 2 minutes. I was on the first floor near the spa - there was no view to speak of but that didn't bother me. There is a sort of small vestibule area between the main room door and bedroom door that alleviates any hallway noise. I always think it's the staff that make hotels good or bad- and the staff here were all without exception, exceptional. All so professional, polite and pleasant. A very enjoyable stay.

Great room good food &friendly staff

Warm welcome from all the staff we encountered. Comfortable bed. Excellent continental breakfast (included)