It is so unfortunate that a hotel with this potential has been somewhat neglected. We have visited previously and the change since then is apparent. Still wonderful staff, still a fantastic location but the rooms are in dire need of attention. Nothing as horrific as mould or dirt, still very well cleaned but the cleaners have an uphill struggle with the aging of the property. We will most likely return, it's still a good hotel but it could be fantastic!!

Room was clean & tidy, may be a bit on the "tired" side, but no complaints. The connecting corridors from reception to accommodation blocks were cold, but the accommodation blocks and rooms were nice & warm. Restaurant menu I thought was limited - certainly nothing special and a bit on the prciet side for what you got (I had a chicken Cesar salad and it wasn't the best - lettuce seemed like it was from a 99p ASDA packet and on the "turn", about 6 small croutons, and chicken “breast” that had been "coated" in something...and was very wet - all the signs of cheap ingredients used to try and make an expensive looking dish (it didn’t look or taste it, sorry). Breakfast – good selection – cold & hot. Usual problem with cooked food left under heat lamps… dried out food, especially the eggs, followed by the beans and mushrooms – I asked for poached eggs and they were PERFECT. Overall, an ok stay, clean & tidy, but a tired hotel (I stayed here around 10 yrs ago and nothing had changed) – has great potential due to outs “rural & woodland” setting, but needs investment.

Great hotel. Staff were good but let down with restaurant weekend staff that could have done more. I kinda felt they didn't make an effort asking a colleague or finding out to andwer my questions instead of just saying "I don't know" Got my simple request wrong 3 times which was a shame. In the end I didn't insist anymore as I felt will just add to my stress.

Parking was straightforward. The rooms are in need of refurbishment and the mattress was pretty lumpy. Our TV didn't work but the receptionist was incredibly helpful and eventually moved us to an alternative room. Location can't be faulted. Breakfast was fairly basic but no particular complaints.

Was ok. Bin not emptied cup stains not removed draws opened on there own. Sink but dirty hallway smelt musty and damp but it only cost us £31 wouldn’t pay more than that no bar staff bed comfy room nice very dated

Rooms are dated which is ok, but the heating stuck on full is not ok. Broken TVs, no security on the patio doors, very noisy, slamming fire doors, lack of staff in the evenings

Built in 1989, and not touched since. The mattress springs poked me in the side, the furniture would be rejected by charity shops, the cold single glazing and red hot radiator were a classic 80’s touch, and the rusty 30+ year old fridge was warmer than the fbreakfast.

Friendly staff. Good food.

The staff were all very friendly and helpful but the airfreshener everywhere was a bit much. Also the shower was barely a dribble which was ver disappointing

Breakfast needs more choice especially the fruit, the pears were hard as rock, no bananas, no fruit salad. No beans for ages, they need to keep an eye on the hotplates. Invest in a coffee machine so there's a variety. Maybe also a bell at the downstairs bar.

Breakfast coffee was far too weak and undrinkable. Poir chouxe of egg options

Food items missing from breakfast buffet on first morning.On our last morning (today),we were instructed to sit in a place we didn’t want to,but the position we wished to be seated wasn’t occupied or shown to be reserved.We’d sat in that area the previous 2 mornings without a problem Asked to have tea & milk replenished in our room ,but still hadn’t been done on our return in the evening.I complained about state of bed mattress,It was damaged & sunken,I had to put a pillow over the depression.Still not comfy & it affected my sleep.Told that all the mattresses were in the process of being replaced but shouldn’t really get to that stage of affecting guests comfort.

Comfortable clean room.

Nice big room, good amenities

Yes good

My experience with this hotel has been really bad. I did a check-in on Dec 11th evening. 1. The receptionist has an attitude which makes us feel that I'm at service for her. 2. I booked a "Executive Double Room, 1 King Bed" which provides "1 King Bed" rated at £81. The Hotel provided me a "Superior Triple Room" which had a "1 Double Bed and 1 Single Bed" which was rated at £67. If I paid extra for a King size bed, the comment from the receptionist and hotel is that "While the room categories differ in features, the sleeping comfort and bed dimensions remain consistent across both types." I clearly don't understand the statement. Why will I take up a double bed instead of King bed when extra payment was done for it. 3. The washbasin sink floods with water after a morning brush. 4. Next room kids make noise even at 2 am. Some of the pros - 1. Good location. 2. Above average breakfast. 3. Easy access to Marwell zoo. 4. Plenty of car park space.

we were made feel very welcome by our receptionist Ruby She went over and above to make sure that everything about our trip flowed smoothly. We had dinner in the restaurant it was excellent ...cooked to perfection

Staff friendly nice location and room fine. One gripe is that the breakfast is a rip off at price charged not a great standard. Need to get a new supplier for the sausages (terrible ). We also had the festive afternoon tea which was below satisfactory.

Room was a good size and was clean. Hotel did feel cold in wooden corridors and bathroom.

Easy parking and check in. Radiator in our room didn’t work but we did have a plug in heater. Took a while to heat the room. Bar area was good. Used the pool and sauna.