There is no lift at the property, had to carry bags all the way by stairs to the second floor. Too many lady bugs in the room. Service was poor. Called reception for bottled water which was never delivered despite following up. Shower tap was too hard to turn. Water pressure from shower was low. No hand shower in the bath tub. Overall not a great experience.

Staff were great and we had a lovely wedding but found the bar facilities very poor. For the main bar to the hotel just serving over priced bottle beer only I think is very bad!!! ywebsite it says a comp

Great staff, couldn’t fault anything. Has a lovely stay.

Had a really nice stay at Mottram Hall - had a suite which was clean and well appointed. Staff were friendly The continental breakfast was functional. Lovely grounds - we will definitely visit again.

Very good restaurant

Room very hot AC very noisy and £15 to use gym as a hotel guest is not good

Lovely grounds and fabulous spa facilities. The staff was very helpful and friendly. The ladies at the reservation entrance were all exceptional. Jasmine who works at the spa did a fabulous job on sprucing up my tired hands. I felt like a Disney princess after she did her magic on my pedicure!

Lovely hotel, although very dated in parts. Room wasn't ready by 3pm but they did extend our check out until 12pm upon request. We also wasn't told anything about breakfast so think the overall check in experience could be better. Room was very basic, we paid for a suite but would not say it is worth it. It fely grubby, finger prints on glasses, tootpase on sink etc.

Poor dining experience with service and cold food. Superb facilities in the gym and Spa, shame there is a £15 charge and hotel guests can only use the facilities from 5pm til 9pm which is not advertised when booking.

Brea

Very nice hotel

Hotel/room in tired condition. Note also-hotel guests are unable to use the pool/gym facilities etc (which are totally separate to the hotel and require their own independent booking for a considerable fee per person…). So, very pricey for a hotel in slightly scruffy condition with no pool/gym access.

extremely dissapointed in our stay, I have been staying at Mottram for over 25 years. there was 1 tiny bar which had a wedding party in so knowhere to have a drink, we were then told to head to the gold clubhouse for a drink instead, which had a corporate gold day on so no where to drink. booked a table in the restaurant food was 3/10 very dissapointing, wont stay again

The room was very tired the bathroom showed signs of long standing mold especially around the shower screen and the corridors were noisy. The room was also some way from the main reception and assume that was as booked via expedia?!

Pool: Very disappointing no indoor access available for hotel guests nor bathrobes/slippers in the room. Noise: My room at the furthest end of a hallway clearly marked to request guest to be quiet. Sadly the guests in the room next to me didn't consider this both in the evening and early morning. And the door entering/exiting the hallway next to my room banged shut. Room: Great room, size and loved the chairs. Restaurant: very good service. Wine expensive. Room only price: great value for money

Great hotel but looking a bit tired in places. Staff excellent and golf course is in great nick. Barneys bar has a great atmosphere

On the check in we had to wait an hour as the room was not ready. We then had breakfast the following day, service was awful. We waited for the tea and coffee but my husband had to go and ask for it. We also had to ask for sugar and a tea spoon. I wouldnt rate the breakfast as 15.00 worth.

Easy check in, clean room, good facilities, good parking.

Staff were helpful and friendly. Room was comfy and view was lovely. Spa was fantastic Room service menu is limited and only available until 9pm. In the shower, there is no shower gel bottle so had to reach over the sink to get some shower gel. If there was a soap dish, I would have put some in there and brought into the shower.

Service was poor upon arrival, the hotel layout is also poor as you have to go back outside to the rooms which in bad weather is not good, we tried to report an issue with an open water bottle in the room, however the phone was put down on us before we could complete the conversation Spa was very nice however do not answer the phone to book luckily we was on site and we went to check availability, would recommend the spa The room was poor condition with cracked tiles in the bathroom chips on the doors and then the morning after we discovered another guests clothes behind a chair