Absolutely unacceptable stay.
From the moment we walked in, it was clear cleanliness was not a priority. The entry to the room was dirty, and the heater had visible grime on it, complete with a small cheese curl stuck to the side. That alone tells you how thoroughly the room was cleaned.
It got worse. The toilet was clogged upon arrival, and there was white toilet paper plastered to the side of the bathroom door. The blanket had noticeable thick white stains, which is completely unacceptable in any hotel, let alone one charging paying guests.
The room phone did not work, so we had to use our personal phone to call the front desk to request extra towels. The towels never arrived. On top of that, staff did not provide clear directions about which building our room was in, which made check-in unnecessarily frustrating.
This was one of the most poorly maintained and poorly managed hotel experiences I’ve had. Basic cleanliness, functioning amenities, and responsive service should be the bare minimum. I would not recommend staying here.