Refused to refund 1 of the 2 nights originally booked, even with a months notice. The bathroom door had a hole in it. I called to notify and the desk seemed completely unaware. Later I noticed a bar missing from the shower, the one you might drape a wash clothes over. Lukewarm water for at least half of a shower before it finally got hot. One ice machine on the entire premises was out of order, as was one of the two juice options at breakfast. I didn’t care about juice but I did care about having ice.