The room was beautiful and spotless however some of the furniture was a little worn but it added character. They had the tea and coffee box well stocked and not with just the standard tea and coffee but with the flavoured tea and decaf coffee plus they had shower gel, shampoo and conditioner as well as if you had forgotten anything you could ask for a guest pack (toothpaste, toothbrush, razors etc). On our first day we had and issue with the iron leaking, light blinking and not warming up so contacted reception and a brand new one was delivered to our room immediately. What we weren't made aware of is there was a £50 deposit upon arrival (not including what we had already paid for staying there). The staff are very friendly, they had live entertainment on Saturday night and there's 3 ways to eat at the hotel (room service, Ribs grill and bar food). Thank you for the comfortable stay.

Good beeakfast menu and the rib house restaurant is great

Absolutely brilliant stay

Clean nice rooms and great location. Would stay here again.

Room was very clean and tidy. Staff were knowledgeable. Breakfast was very nice, plenty of parking but expensive. No water or fridge in the room. Would go back.

Very good

Very nice.

The staff on reception were amazing. Beds were very comfortable and rooms spotless. The Bar area is a great space.

Hotel was nice and staff were friendly. The spa was closed (main reason for booking) and only found out during check in, however we able to use the spa facilities at their neighbor hotel at The Celtic Manor Resort, which is a gorgeous resort and we got to use the facilities on check in day and after check out too! Was a nice weekend overall.

Wifi sometimes not working. Hot water not working over night? Room is big and nice, maybe a bit cold. The blanket and dubet are a bit short

I was very underwhelmed by this hotel. We just ate in the bar and my pizza was covered in garlic mayonnaise which was disgusting to be honest. One of the mattress in the room (we stayed in a twin) was very noisy, old and mobile and kept us awake when moving at night. The staff were nice but the hotel is basic

Good generally , pool was out of action which I didn’t know otherwise I would have stayed elsewhere.

Room was good over than it being freezing cold with the even on full blast Alot of hidden fees that wasnt stated online prior to making the booking Parking is too expensive £26 for two days is a joke £50 deposit when you arrive also which is mental !

Pool was closed wasnt aware until arrival

Clean, spacious room. Excellent bed . Great facilities . Friendly staff

Room spotless would have liked a shower rather than bath. No air conditioning yet electric heater on wall, kept ticking as warmed up. Outlook from our window very poor. Pool closed.

Check in only interested in having my credit card. Bath shown on picture when booking only shower. Given room run at the end next to the bedroom supply rooms, very noisy.

£13.50 to park over night is crazy for out of city accommodation…. Room was ok but tired… gym and gym staff friendly as was bar staff. Grill and bar food on the high side

Everything is noce

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