It breaks my heart to give this hotel a negative review but honesty is important. I have stayed here probably 100 times and i love it for many reasons, however the standards here are dipping. St Witz has many hotels in a small perimeter and this one is not cheap. It has the added attraction of offering a small fitness room, sauna and whirlpool. However on my last 6 trip either one of the sauna or whirlpool has not been working. Once is understandable.. but 6 times is unacceptable. On 3 occasions the hotel has hosted a Jewish festival which has attracted many gyest. No problem here except the level of noise. Add to this you have had children unsupervised in the fitness room playing and throwing things around.. this is dangerous and i felt uncomfortable to the point i had to leave that area. On this particular stay i was unable to access the Internet and when i spoke to reception about it tge lady simply confirmed that she couldn't get any Internet connection either. This therefore meant i could not do the work i had planned which was a problem with my job. It seens the hotel is "penny pinching" but not investing and saving on cost. A colleague of mine asked the reception staff what happened to the sweets that you akways use to have on the counter. That has also disappeared along with these little touches that made this place stand out as one of the best in St Witz. I have to say these things publicly in the hope that you address this review. I hope to see improvement.
