The hotel itself was nice, and the rooms were comfortable. However, when we arrived around 5 PM, we were told that the spa was already closed and would only reopen at 10 AM the next day. We also found it very odd that, despite staying at the hotel, guests still had to pay £15 for just 2 hours of spa access. Overall, while the hotel looked good, the extra charges and limited spa availability made the experience disappointing. In my opinion, it was not worth the money we paid to stay there.

Lovely experience from the time I arrived until I departed.

The hotel is well situation and has very helpful staff. Reception staff give all information and are efficient but there was a long wait to check in as i arrived when others were asking a lot of questions and only 2 people serving. I have a mobility aide so this made it more challenging. Room was comfortable and of a good size with a good TV. Shame the plug sockets are not next to the bed as i find this frustrating when charging my phone at night. Another issue was the bath/shower combo. I think it's a shame modern hotels still do this as i find it hard to step into the bath and have never known anyone to take a bath rather than a shower during a hotel stay, unless travelling with children. The reception staff were OK - they gave all information and went through the motions but the breakfast staff were exceptional. Couldn't do enough for me and constantly offered to help. The breakfast itself was massively overcooked and had been under a lamp too long meaning that it was cold when it arrived and burnt. I sent one back and the second one was better. Same thing happened the next day and my friend had similar issues with her breakfast. The toaster wasn't working so we asked for undercooked toast and it came out burnt, along with burnt bacon and overcooked eggs. Still to end on a good note, the restaurant staff were amazing and very helpful and the hotel was located well with good room sizes and comfortable beds.

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Hotels.com offered an upgrade to a suite which I accepted and was confirmed in writing. Upon check-in was told that Hotels.com frequently do this even if the property is fully booked. Very disappointing. Room was ok. Quiet. Awful smell emanating from the toilet though.

Only problem we had was we had to wait over an hour to get our breakfast.

Lovely stay and if you are a Freemason there is a lodge across the road, fab room and very reasonable

A high quality hotel with excellent facities and staff

Great location.

Nice hotel and friendly staff on reception. Unfortunately noisy when people returning to rooms at 2am and 4am, but to be expected in Birmingham city centre on a Saturday night.

Tea and breakfast were amazing beds comfy

We stayed over the Sunday/Monday bank holiday for the football. Room was spotless, staff were attentive. Nothing to fault.

Excellent location Clean and today hotel Staff very friendly Beautiful interior

Great breakfast here snd rooms good standard in comparison to others nearby

Clean room with a high bath in the shower, which looked like a previous re-fit of old hotel's bathrooms. Some space around the double comfort bed & usual Malmaison dark themes and quirky touches. Some reception staff were rude and remote, as their area is near the shopping centre entrance and the coffee shop next door, & not near the rooms. We were able to park with a voucher discount in a space below the hotel, which needed to be booked in advance. Breakfast was chargeable and for £19 a continental brekkie although £23 for hot food which was the non-advance price.

Good stay and great breakfast

great place to stay, didn’t have time for the restaurant at dinner

Room great, breakfast small room for tbe number of people, general queing for coffee etc

Lovely room in a good location

Breakfast was very good, with a good choice on offer. There was also hot food available and although we didn't partake, the food looked very appetising. The room was large with a number of nice touches such as coffee maker ( pods)! Good quality toiletries and the room was very clean. Staffordshire were attentive and polite. Very enjoyable stay.