Trying to get in contact with staff is always difficult, and asking for items takes all day for them to give you. There was a roach in my room, a gnat, and they gave me dirty dishes. There were kids outside loud, dogs loud. There was a large crack in my ceiling revealing a pipe, there were scratches and cosmetic damages EVERYWHERE. The grab and go breakfast is nothing but tea packs coffee and muffins you literally can just replace with something out the vending machine. This is extremely disappointing as this once was my favorite hotel and held a special place to me. When I lost my child this hotel was my safe haven and provided me with everything. So much can change in a year! I’m so disappointed to say I will no longer be recommending this hotel or staying there.