5月21日から2泊利用させていただきました。フロントをはじめ、清掃担当の方々、など皆さん明るくて、非常に気持ちよく対応していただきました。また、建物がお城のように立派で、部屋は普通利用しているホテルより圧倒的に高い天井があり、とても気持ちよく過ごすことができました。おかげで、大変良いケルン旅行になりました。

The hotel was amazing, this review would be too long if I was to explain everything that I loved about the hotel, just simply gorgeous!

Alles super . Schicke Location mit top Service . Frühstück sehr große Auswahl und alles sehr lecker .

Perfekter Aufenthalt.

Der Aufenthalt war recht angenehm. Für ein Grandhotel Althoff war der Standard aber nur gut. Wir kennen besseres

During our four-night stay at the Althoff Palace Hotel, booked via the U.S. website, we were impressed by the facilities but deeply disappointed by the service standards, which fell well below expectations for a five-star property. From arrival, friendliness and professionalism were lacking compared to luxury hotels we regularly stay at, such as the Four Seasons, Ritz-Carlton, and Peninsula. We initially booked a suite but downgraded due to dissatisfaction with the room. A significant issue arose regarding smoking: we proactively asked staff for permission to smoke in the back garden and never smoked in the room. Despite this, management later accused us—rudely—of smoking indoors, creating an embarrassing and uncomfortable situation that was later disproven. Housekeeping and service were inconsistent. Despite requests, rooms were not cleaned when indicated, housekeeping arrived at 8:00 a.m. despite our jet lag, and room service trays were left in the room for an entire day. Upon moving rooms, we found the toilet improperly cleaned with visible residue, the TV not functioning, and overall poor attention to detail. While the spa staff, valet, and younger apprentices were professional and courteous, interactions with senior management were unfriendly and dismissive. The hotel has strong potential, but service quality, management conduct, and treatment of international guests—particularly Americans—require significant improvement.

Clean room. Comfortable bed. Big bath tub. Breakfast was super. Close to city of Bensberg.

Very nice hotel Unfortunately, at breakfast, our waitress does not meet the standards of a hotel Table not cleaned and she sets the cutlery without napkins. Overall, very unpleasant for a breakfast.

Das Personal und Wellness Bereich. Danke

Bottle of wine in our room. The admitting clerk helped us to move luggage to room. This place is huge and could use a map

Beautiful building Great food and beverage options Convenient fitness room Pleasant staff Staff did not greet at door to assist with bags and did not thoroughly orient to room nor facilities

We only stayed one night here to relax in the Spa after an eventful weekend. The service is really good and the hotel is quiet for its size. The spa area was very nice. Unfortunately, Vendôme was not bookable but their Italian restaurant was lovely. The breakfast was good, a lot of variety but we had better in other 5 star hotels. All in all we had a great time and would come again for a quiet getaway.

Super lækkert sted og fantastisk morgenmadsbuffet

TODO EXCELENTE

Amamos nossa estadia o lugar simplesmente deslumbrante. Quarto super confortavel e cafe da manha incrivel

Mooi hotel met meerdere restaurants en spa. Het dorpje zelf is niet heel boeiend

must visit again

Schönes Schlosshotel, an einigen Stellen etwas in die Jahre gekommen. Der Gesamteindruck entschädigt aber für die kleinen Macken. Schöner Wellnessbereich, tolle Bar und tolles Ambiente.

Excellent property with wonderful and friendly staff. Highly recommend!

Excellent hotel, little frustrating lift to our floor was broke but was getting fixed, as we checked out! But fantastic hotel and will be back in the future!