Penilaian & Ulasan Keseluruhan Middletons Hotel

Excellent staff, nice bar area and lovely breakfast. Nice shower, decent rooms although bathroom was a little small. Great location as well.

Lovely hotel, ideally placed location wise for exploring York and surrounding areas. Parking a bonus, lovely bar, lounge area, good breakfast, friendly informative staff, and clean comfortable rooms. Was able to check in early so added bonus. Special mention to Corinne & Dean on reception for busy so helpful

Great place to stay in York in close proximity to downtown area. Afternoon tea was delicious!

The hotel is very nice with a good location and a very wide choice of breakfast. The downside was the cleanliness,the bedroom was very dusty, especially the side bed where there were also glass stains.

Friendly professional welcome and responsive helpful staff throughout. Nice room, decent bed and bathroom. Well situated for short walk into town centre.

The room was lovely, with a comfortable bed and good shower. The breakfast is terrible though, slow service and poor quality food. I'd stay here but eat elsewhere!

I stayed here for one night and was a super location - easy walk from the train station and was also easy to get to the main city centre. The reception is open 24 hours which is something I like when travelling alone. The reception staff were friendly at check in and check out , and also when I asked for a last minute late check out. The room itself was just what I needed for one night, and I had a lovely view. Had tea/coffee/hot choc and biscuits. The toiletries were white company and smelt lovely. There is also a really fluffy robe which was so cosy. The main selling point of this room though is the bed which is so so comfortable- and didn’t want to get out of it (hence arranging the late check out!)

Really nice hotel, great rooms and food in the restaurant.

It was a bit of a tired hotel - lots of old furnishings with chipped wood and paint. The shower also didn’t get hot and we flagged this to reception but it didn’t get fixed.

Amazing place, very cozy and clean. willing staff and very gentle too. Loved it! Our best stay in England. At. Ludimila R.

Solo trip, excellent interior room/service. Main road just outside window- but no great distruption.

nothing was too much trouble for the staff, perfect stay!!!!

1 night stay for family birthday

Lovely weekend break in a lovely hotel. The staff were very pleasant and efficient, room was spacious, comfortable, homely and clean. Everything we needed was provided in the room. We had breakfast for which we booked a slot the day before. We were 10 minutes late and there was no space for us in the main dining area but we were seated in a side room opening onto the main area, which we didn’t mind at all as it was pleasant . All in all a lovely stay, we would definitely return

Enjoyed the hotel and the staff very helpful and knowledge of the area. Will come again.

Lovely hotel really close to the city centre. The room was a good size and didn’t have any shared walls so it felt private and tucked away. It was well presented with gorgeous decor and a very comfy bed. I wouldn’t hesitate to stay at this hotel again. My only comment about improvements would be that the cleaning in the room seemed a bit rushed and one of the robes had a big foundation mark on it from a previous guest which was a bit off-putting. We booked in for breakfast which had a good selection of cooked options. Everything we ate was delicious and the staff were friendly and helpful throughout the hotel.

Great location with easy 5 minute walk into centre of York. Parking at the hotel is a plus too. Room a little on the small side but fine for a 2 night stay. Had breakfast one morning in the hotel and was very nice. Overall a good choice based on location.

The hotel grounds were beautiful and very well decorated for Christmas. It was in a great location as well, 5 minute walk to the city centre. However our room was fairly average and a bit dated. The cleanliness was also lacking. Needed a good hoover before we arrived with bits and fluff everywhere. The back of the toilet was also rather grim. Don't think I'll be staying here again.

Disappointed after high expectations. With experience in managing and staying in hotels, I understand how room advertising works, but this was clear false advertising. The room we were given was nothing like what was advertised by room type, description and image (or receipt!) and staff attributed the mismatch to a "marketing error". Attempts to resolve the issue were minimal. The room itself was dirty—dark fibers on pillows, hair in the shower, and false eyelash extensions on the bed. The mugs were chipped, though thankfully noticed before use. While the rest of the hotel and gardens looked fantastic, the room experience fell far short.

Just ok, was put in a non refurbished room which was disappointing as it looks nothing like the photos on hotels.com so I feel a little mis-sold to be honest as it was really run down, chipped furniture, no chair for the little table, a hole in the ceiling of the bathroom. It felt very used and is in a very desperate need of a refurb. We asked for a twin but was given a king bed. Yes you get an eye mask and pillow spray but only one?? There was a little fridge on the dressing table with water and milk but these are not replenished for a two night stay, nor were the coffee/tea. The white company shower gel had clearly been watered down. Yes there is a pillow menu but honestly it seems misplaced when everything else was off par. We said to one of the receptionist that we’re were a little unhappy but she simple said she’d make a note of it, there was no offer of rectifying this. The receptionist on check nearly spoke or even asked if we had a nice stay, all very odd. Would I return, probably not but great location for York.