Booked a triple sea view for 3 adults they gave us a room that is partially blocked by ( I have photos, if there is a way to attach them I will) other side of the hotel. The AC barely worked, and note that it was 100 degree F outside. They gave only one 350 ml water for 3 people once during our stay. Cleaning service was terrible...despite telling them and turning the clean room button on- it was not cleaned. And the worst part is the hotel (4 star resort? How?) has roaches crawling all over in the room. Again, I have the photos. Complained and they sent a guy with some spray...the guy admitted that they get a lot of complaints. Then they lost AC in the main restaurant (Merril). The other one (Porto) had AC but was full of flies. Complaining only gets you " we are sorry" response from the staff. How can this hotel is allowed to do business? I made a big mistake believing the reviews. Avoid this like a plague. And it was not cheap!

Personnel très humain, gentil, attentionné. Encore milles mercis 🫶🏽⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

The staff was incredibly helpful, but I must warn you that the property doesn’t match the pictures on the Expedia website. The rooms looked old and outdated. While the staff was great, I wouldn’t stay at this hotel, especially for the price I paid.

The hotel has clean rooms and approachable staff

Absolut värt pengarna. Vi stannade i tre dagar 2 vuxna 2barn och hade halvpension

Väldigt rent rum och trevligt poolområde. Lite längre från paradise bay än vad jag trodde men det var ju inte hotellets fel☺️

Viaggio di piacere, struttura moderna (solo il mobilio un po' vecchiotto) ma servizi, pulizia, ristorazione tutto perfetto

The hotels is ckean and lobby very nice. Staff very freundly and helpful Breakfast good and dinner ok My disappointment was that we did not find a double bed but 2 single beds together anf for a superior room I was expecting a modern room, but it was clean and view was pretty The bar had few items to choose as snacks 😕

Experiência boa . Café da manhã excelente. Equipe de funcionários são educados e prestativos. Quarto estava limpo e cheiroso . Os colchões precisam ser trocados.

Amazing stay, very clean and very helpful staff. Just it require some maintanance in the pool which it was not safe especially for children.

Poor breakfast

Room immaculately made up every day. Good supply of tea coffee ect. Good fitness centre and pool although chlorine a bit strong. Handy for bus to airport and Valletta. Walking distance to Gozo ferry. Paradise Dive Centre across the road offering try dives, guided dives and dive courses. Would book again

Pas beaucoup de choix pour le petit déjeuner,

A very warm welcome from the reception team, choice of four lifts to the rooms. Overwhelming choice of delicious food at both breakfast and evening meal which includes complimentary unlimited beer,water and various wines as well as soft drinks. The rooms are very spacious with fantastic views of the bay. All the staff are really helpful.

Great hotel with many amenities and lovely staff. Very convenient location by the Ferry. Lots of activities for kids.

All good 👍

Very welcoming staff, room very spacious and clean. A large array of superb food at breakfast and evening

All the staff are so welcoming, the large bedrooms were very comfortable and clean and the variety of food was overwhelming and delicious.

The hotel was clean, pool was good, good location and staff were alright. They were not unfriendly- but not friendly either. There were lot of food and tastes alright. There was a serious lack of fruits. It was pineapples for seven days (for breakfast and dinner). The only other fruit we received were oranges, that too only twice during the entire seven day stay. They host other events at the hotel and d uringthose days breakfasts and lunches are served in another hall, which is significantly smaller and crowded and food options are somewhat less during those days. When I reported this at the reception they said that they menu is always the same- although it is not true. You will not go hungry- there is plenty of food. But the quality of service should not be less because the hotel has other events. We pay the same price for everyday. They offer a small breakfast if you have leave early to catch your flight. They also pack your lunch if you are heading out for picnic. One of the two lifts were broken during the entire stay (7 days!). There aren't much kids activities except for a small kids park which is right next to the sea- meaning it can be extremely windy. ON a non-windy day- it is good. The indoor gaming room is a money making business with arcade games and you have to pay every time you want to use it. We had few issues with TV and plumbing and they fixed it very quickly

Very nice atmosphere and the room was very big, so that was a plus. It was also very empty with a lot of amenities usually found in hotel rooms lacking - like extra blankets or even information booklets.