The bathroom facilities and shower were excellent, but sadly the room lacked character

Amazing hotel, the staff were great and so accommodating. The little touches they do to make your stay comfortable were a lovely surprise. We will definately be going there again.

O café da manhã pode melhorar. Não é ruim, mas poderia ter mais opções. Recepção super educada Limpeza boa Decoração clean e bonita Pessoal do café da manhã poderia ser mais sorridente.

Lovely hotel - great location, comfortable contemporary and clean room, great service.

Tutto perfetto,sotto ogni punto di vista.A cominciare dall’accoglienza in reception.Bella,pulita e spaziosa la camera.Ottima la colazione.Nel pomeriggio offrono una merenda con caffè e dolci.

Soggiorno ottimo

Lovely hotel in Lucca. The staff were very friendly and super helpful. The room was lovely and quiet. The breakfast was amazing. We used the complimentary bikes to ride around the Lucca city walls which was fun. I would totally recommend this hotel for anyone staying in Lucca.

Hotel lindo e staff super simpático!

O hotel foi uma excelente escolha!! Quarto excelente, equipes muito cordial e localização perfeita para andar por Lucca…

Super friendly people in hotel and awesome lobby, food services.

Perfect location very accommodating staff!

Excellent stay, with very helpful staff. Very comfortable beds, and a great location for walking around historic Lucca.

Excellent location, lovely comfortable beds and rooms. Ideal location and parking available.

Ótima experiência no Hotel Ilaria, em Lucca. Hotel muito bom, funcionários prestativos e um charme especial, totalmente alinhado com o clima da cidade. O único ponto negativo é o estacionamento: as informações não são claras e, no nosso caso, não estava disponível, o que nos obrigou a estacionar um pouco distante. Ainda assim, recomendo a estadia.

Me gustaria destacar la amabilidad y profesionalidad de la Sra. ILARIA, no empezamos la estacia de la mejor manera pero lo supo solucionar y se preocupó que estuviéramos bien y a gusto. El desayuno muy bueno la limpieza OK. Bicis gratuitas.

Super nice staff. Great location.

Clean and comfortable room, great breakfast, wonderful staff, the location and the bicycles.

Staff was outstanding. Parking was easy because the staff assisted. Rooms clean and comfortable.

This is an outstanding hotel in every way. The location, just inside the city wall, is perfect. Rooms were comfortable. Excellent breakfast and onsite parking was a plus.

I had to modify my itinerary completely as soon I arrived at this hotel. False advertisement: the room they assigned to me was on a tower that was not even connected to the hotel. To enter that building we had to leave the main building and go across the street, they even had to guide us to get there. To enter you have to input a code and the room was next to that buzzing door we were not able to sleep with the buzzing all night and the scent of the towels and linens was very strong and gave me allergies.They also advertise free breakfast we went at 7:45 there was no breakfast not even water. Terrible experience.