Penilaian & Ulasan Keseluruhan Mercure Klaipeda City

Beautiful hotel with really pretty rooms and comfortable beds. The breakfast buffet was delicious and the staff were courteous and helpful. The gym is apparently under construction so they had limited fitness equipment available in a small room - it wasn't as luxurious as the rest of the hotel, but it did the trick for us. Great location and walkable to a lot of nice areas.. We really enjoyed our stay.

Lovely hotel with nice comfortable beds.

Bra opplevelse, men veldig lytt. Våknet av støvsugeren utenfor rommet mitt Veldig fint rom

Greit hotell og flott plassering. Dårlig trykk i dusjen, men fikk nytt rom.

Vicina al centro comoda per raggiungere a piedi i punti più interessanti

Tutto veramente molto bene, stanza pulita e ampia, buona colazione, personale gentile. UNica nota stonata, le pulizie dovrebbero essere tutti i giorni, e non su richiesta.

The staff are amazing which is why I return to this hotel on every visit. Short walk to the main restaurant/bar area in the centre.

Good location, very good matress, nice staff modern hotel Just the breakfast is a bit overpriced

L’aspetto esteriore dell’albergo è piuttosto modesto, mentre l’interno è assolutamente di buon livello. Penso di essere stato particolarmente sfortunato in quanto nonostante i solleciti, non mi è stata pulitala stanza se non alle 19.00 e il mattino seguente è mancata l’acqua calda per un guasto. Nessun risarcimento è stato proposto dai gestori. Credo comunque che si sia trattato di coincidenze perché l’hotel è molto confortevole e con grande comodità per il parcheggio oltre essere situato in una zona tranquilla ma vicina al centro storico. Probabilmente ci tornerei.

Veldig lutt mellom rommene,

ok

Good property, nice facilities, good staff

Mooi hotel goed ontbijt

Stayed for a week. Restaurant/Bar staff were fantastic. Room service/cleaning staff were absolutely excellent. Hotel is more of a business hotel, with a nice location near the centre. Room was nice and big. Room cleaning staff kept the cleanliness of the room as probably the best I have ever seen and I stayed at a lot of hotels. So well done to that team. Reception was not very good. Not very helpful and did not explain much at check in or whenever I engaged with them. It’s meant to be 24hour but one night I was locked out and tried calling them and ringing the doorbell but no one answered. Eventually I had to ring and wake another guest staying at the hotel to help me in. The reception staff apologised saying they didn’t hear me but it’s not good that I was just left out there. This was not the night porters fault. The doorbell was not working properly or the external phone line working and no one told me the doors lock and what time etc The food is very nice and the restaurant staff are very good at their jobs. Overall it is a good hotel but the reception needs a bit of attention.

Good hotel, near city centre

A nice hotel in a fairly quiet area convenient to the Old City, the ferry to the Spit, restaurants and other attractions.

We had a wonderful stay here. The only thing we had trouble with was controlling the heat but we opened a window to help and turned it off to help from keeping it too warm. The bathroom floors were also heated which was fantastic but we did have to keep the floor mats down so that it wasn’t too hot for our feet. We did not consider these things to be actual ISSUES as they are in place to of course keep you comfortable and cozy, but it would be our only feedback. Everyone there was wonderful and we will be back again if ever in this part of Lithuania, in the future.

Staff at front desk very helpful, especially Monika. Room, bed and breakfast was outstanding. 10E a day for parking right next door.

I really miss the old architecture design with the cozy bar inside the restaurant now that is changed to a more of a modern clean restaurant style. It’s it’s nice but it’s not the same for the value it is a nice hotel and the staff is very pleasant and customer friendly. I would give them a 10 out of 10. Also the location is very good.

This property is of average quality in a brand which generally is not known for higher end or luxury facilities. It is distinctly overpriced for what it offers, but we are ALL-Accor members, so some leverage to ask for things was worth the extra price. The staff largely is comprised of fairly nice people with the exception of the front desk, someone named Monika, whose behavior over the time spent there escalated from slightly argumentative on arrival to out and out disrespectful, both to other members of our party, and eventually to me. I regret having prepaid two days here, because I’d like to leave right away, when bullied for 10€ for parking, after having clearly instructing that a) there was a do not call request for today, and b ) clearly stating that I didn’t want to discuss 10€ at that moment, and would happily pay same before checkout, this person nonetheless persisted in attempting to extract a commitment from me as to exactly how and when I would pay 10€ to the point where I needed to hang up the phone. Does this facility hire collection agents for hospitality jobs? Who behaves this way? Im not here, having prepaid two nights and being a rewards member, to have my credibility rudely questioned by some ill-mannered college student, and over 10€. All the other discrepancies were tolerable until today’s unacceptably thoughtless phone call. For the price one pays, where is the money going if people like this are hired?