Penilaian & Ulasan Keseluruhan Casa Marina Beach and Reef - All Inclusive

La limpieza de las habitaciones debe mejorar, los pisos estaban sucios y olia fuerte a humedad. el resto del hotel esta en buenas condiciones.

Great hotel, but it is a little old and it shows. The sheets were old, the towels were old, with holes on them. The toilet and shower were clogged. The air conditioning was a little loud. Some of the problems were solved with a call, but it took them more than 4 hour for some to get fixed. Despite these things we had a good time, the food was good, the atmosphere was nice, most of the shows were entertaining, and beach was great. I would stay here again. With good management this place would be 5 starts again.

Buen. Ambiente

Excelente

Genial

Poor entertaining shortage of staff in buffet

This is not puerto plata , it Sosúa which is dirty the People are uneducated and rude. We had two rooms since my mother came with us. The first one smelled so strong of paint and mold and had mold on the curtains it appears they painted over the mold to hide it but you would see through it. Neither rooms had good AC. Our room had mold on the curtains and comforters. Both rooms lacked water pressure. The food options were Mexican , Italian , or buffet in which they all were no good. The want tips for everything even for bringing you water to your room which we didn’t even ask for. The pool needs resurfacing and severe tile work. If you want to go somewhere cheap and just party go here but if you care about health I do not recommend going here. I couldn’t even get milk for my baby. The WiFi is only good outside of your room and it’s not free you have to pay per phone $3.00 / per day.

NEED IMPROVEMENT IN THE BATHROOMS

Bueno

Receptionist was amazing

The bed is really bad. I want it to do an upgrade to deluxe but I request to see the bed first and it wasn’t that much different. I know this resort will have a huge impact on sales if the bed is changed since I also heard a lot of people staying there talking about how bad and uncomfortable the beds are. Also is the first time I go to a place that water is not served during breakfast.And this was also another subject for people to talk bad about coming to this resort. My suggestion is that water is put outside so they can serve it otherwise you are going to continue losing people to go there with this 2 major concerns by the people that pay to go here.

Excelente servicio, entiendo que pueden mejorar las habitaciones y mejores condiciones en la insfraestructura. La comida excelente!!

Convenient from stores but rooms were very dirty with mold including the Curtains and bathroom i understand they want people to pay for upgrade but that shouldn't be the reason to pay more for

This is the worst resort that I ever been. Noice room toilet not working,

Although the views of the beach itself was wonderful the service of this establishment is very poor. Upon arrival we noticed our room phone had no dial tone aka didn’t work and so we spoke to the concierge immediately to address the issue which was never resolved throughout our 4 days there. We spoke to concierge everyday mentioning the phone issue and still no one addressed the issue. Additionally, we had dinner at seascape, one of their reservation only dining areas, which was also very disappointing as far as service. Not sure of the servers name but we were neglected throughout our time dining due to asking for clarification on the menu. What should have been at most a two hour dinner turned into 4 hrs which majority of the time was spent waiting around for service AND being signaled to “hold on”. Overall, the service in this establishment is horrendous and needs serious consideration. I will not be staying again nor will I ever recommend this stay to anyone. Thanks but no thanks. Shout out to junior who was one of the only individuals at concierge who helped us upon arrival and with transportation during our stay.

The property is beautiful but poorly maintained. The pools are chipping and require painting, the rooms are in worse condition. My sink leaked in the bathroom and the toilet looked like it was rusted on the inside but then I realized it was just dirty. The inside bowl was never cleaned despite the money we tipped the cleaning lady. The bar at the beach never had beer because machine was broken. Never enough operable beach chairs or umbrellas since there were a lot of broken chairs. The worse is on top of all that you have to pay to keep your things secured in a safe daily and you have to pay for WiFi daily also. They only have 3 specialty restaurants and not many people at one time but staff is rude and so slow. We waited 45 minutes to get our food and they got the order wrong and appetizer never came out at the seafood restaurant. We were very disappointed. However, the adults only side looked great but probably very expensive which, doesn’t make it right. However, despite all that we met some nice people and made the best out of it. One positive thing I will say is that the entertainment was done nicely. I loved the balance between live bands playing outside, magic shows, comedy and dance performances.

The best part of this location is the people! The staff in all departments were fun and happy and smiling and laughing and joking and jovial and helpful and charismatic and sociable and helpful and seemed like they enjoyed being here. Moral of the story is “AND”. They were not enough ands to describe how great the staff was at this location! These were the best views I have ever seen of the ocean. I could not get enough of them.

We were very unhappy with the room on arrival, the room was unclean and the pictures were very misleading for the room, the front desk staff were of little assistance. The property itself is very nice, the staff were friendly and the general buffet was great. I wouldn’t suggest this resort if you’re looking in the area but it’s a good budget choice. The alcohol was terrible as well.

Property needs to be updated and maintained especially the rooms - staff were very nice overall. Not a lot of eating options and making reservations was difficult process More information should be given to you upon arrival so that you know exactly was is available and what's happening.

The food here was delicious! The place is super big I was a little disappointed on my location it was “premium ” but the building was old, the cheapest room were more better looking than “my pool view room” but a lot of fun next time I’ll book the cheap room for sure 😂