The hotel appeared to have been recently refurbished and our room was a spotless superior double which meant a super king size bed. We were travelling with a relative with some mobility issues. He was given an accessible room with a flat wet room which was ideal Unfortunately he had a fall in his room in the early hours of the morning. The night staff were wonderful. They assisted him with the minimum of fuss and treated him with complete dignity. I cannot praise them highly enough

Staff very polite and welcoming. Rooms very clean, fresh and great bed

Everything was great ….lovely clean room with a comfy bed and great shower Lovely breakfast….can’t fault anything 10/10

Staff, Clean room, very good breakfast and satisfactory evening menu. Staff were very courteous and had a smile.

Good breakfast and comfortable bed

Always clean and very quiet rooms. Easy check in.

Comfortable clean rooms.

Room wasn’t clean. It was extremely old, mould in bath/shower, broken tiles. Bath was very dangerously slippery. We asked if we could have some bottled water at reception “no, it’s budget room, you’ll have to buy it” £5 for 2 small waters! The room was extremely noisy as well, people outside the room door at 1am we originally booked room in November, asked for ground room accessible - no response, made Second request and told no accessible rooms. Both very disappointed with our stay this never been this bad.

Our room was very spacious, the bed very large and comfortable and the bathroom contained a good quality waterfall shower. There was a desk with a couple of sockets for digital/work equipment. The overall design was somewhat corporate and lacking in any real character. But it was great value and the free breakfast had considerable choice of traditional full English as well as healthy options including fruit juice, fresh fruit and yogurt. The gym on the premises was first rate, modern and well-equipped, a joy for my energetic wife! The staff were generally fantastic, well trained and personable. The only minor negative quibble was the fact that on the second day our room was not serviced and therefore no replenishment of mineral water etc despite leaving the tag on the door.

Room was unavailable due to an issue with water - said they called me- had no received No email either Was rebooked into other hotel in Bradford ! Good thing I had a car… had an upgrade which they tried to charge me for when I left next day

We enjoyed our stay here, friendly and helpful staff, clean throughout, £15 full cooked breakfast & buffet / bean coffee machine, spacious car park. Booked through Expedia App and very reasonable price.

Friendly staff, inviting reception space. Smells divine. Room is lovely as always.

Self service but really good breakfast, good gym, very comfy room and shower. Damian was very helpful and friendly. Would definitely stay again.

Friendly staff - clean room - good parking

A disappointing stay. We booked a classic double room which were nothing like photos very dated walls paper thin could hear everything from the noisy room of girls next door rang down to reception to request to be moved. Nice lady on phone said she would investigate where noise was coming from. Noise got louder so we ventured down to reception to insist we are moved away. An answer of no classic rooms available but if we paid £20 extra we could move to third floor where quieter & all the rooms refurbished. Feeling we had no choice paid the extra which was worth the money compared to the other room however a very cold night (in the minus and snowing outdoors) the radiator was not working the pipe to it hot but radiator not no matter how we had the thermostat. We had visited August 2024 when the third floor upgraded rooms had just been newly refurbished & had a great time but this time it didn’t meet expectations. We would have paid the upgrade on booking but when looking into the rooms it made it seem that it was just the square foot measurements of the room and slightly bigger bed was the only difference this could not be further from the truth they say they are in the process of refurbishing the other bedrooms. Pay the extra to be on 3rd floor! Another thing worth noting photos for booking show little sample bottles of designer toiletries but in reality ‘designer’ hand soap and shower gel fastened to the wall. Do feel the pictures for booking online are deceiving.

Room was nice

I would like to say a big thank you to the staff that welcomed us on the 1st of January we were attending a family funeral unfortunately I cannot remember the staff member that was so helpful. She was a white woman. She had her hair back in one and she had a trouser suit on she was so helpful and so kind she is an asset to your organisation and she supported us with us speech for the funeral and she was so helpful and I want to take time to say a big thank you to her she made us stay worthwhile.

Hotel is very clean and the staff are very friendly. The room was comfortable, toilet needs attention with noisy flushing inadequate flow. The breakfast was very good. Parking charge was annoying though!

Have stayed with you previously and, as always found your staff very friendly and helpful. Cleanliness is exceptional, the food is to a very high quality, varied and ample.

Excellent staff and good breakfast