The staff was excellent as well as a great location. The building itself is tired but that’s okay.

Pleasant staff and excellent breakfast but restaurant for the evening disappointing. Central location was good as was ability to park. I

Personnel à l’écoute et disponible,chambre propre ,petit dej bien achalandé ,calme et sérénité sont au rdv

Staff were very helpful and polite. We didn’t eat in the hotel. Coffee/tea/glasses etc could have been better but in general we would recommend the hotel

Nice room, friendly efficient staff, lovely food and wine list. Bed to firm for us.

The hotel was perfectly sited for exploring Arras, and parking was good. Our room was a little dated but functional. The disappointment was the food, not what we expected from a 4* hotel calling itself gourmet. I had the fixed-price menu. The meat was good, but the same salad appeared on both courses, rather than other vegetables. From the a la carte, the starter scallops were fine themselves, but floating in an unidentifiable watery liquid. The veal course - the veal had obviously been cooked much earlier, then sliced up and reheated. Altogether a disappointing meal, not worth the money. Fortunately the wine was good!

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Hôtel bien situé

Lovely place to stay! Room and bathroom were clean and spacious. Parking is reasonably priced and secure. Staff are very friendly, helpful and welcoming. Will most likely return next year :)

Good base to explore Arras. Central location and easy to get to by car.

Beautiful ambiance, nice staff. and central locatiob

La chambre est restée dans son jus ( ventilateur posé sur un pouf… dosettes de lait périmées. Salle de bain propre.

Fonctionnel

The welcome wasn’t. Apparently we needed to pre-book parking and we hadn’t. I asked if we could access the car park to drop off our baggage. The woman was reluctant telling us we can’t book in until 16h. She finally allowed us. Not the best start especially as there were 2 empty spaces first night and 6 second night

A very attractive hotel. A couple of minor issues but quickly resolved by the very helpful ladies on reception.

La chambre était bien situé et bien équipée. Hôtel très bien situé. C’est dommage qu’il manque du personnel, le repas du soir était très moyen pour le service et le repas Pas à la hauteur des 4 étoiles, l’hôtel également pas à la hauteur des quatre étoiles, le linge sale et les aspirateurs traînent dans les couloirs 24h sur 24h . Le petit déjeuner super, dommage qu’il n’y a personne pour nous donner de l’eau chaude et que la vaisselle et les bouteilles vide de la veil sont encore là le matin ! Nous partons depuis longtemps avec Hôtel.com , et on est vraiment déçu du 4 étoiles !!

Service petit déjeuner inexistant.

Everything went well, staff welcoming…. Bar too expensive to use - hence mostly empty. Breakfast good. Bedrooms fine but a bit cold, no individual heating…

Excellent

Les cotes positifs : bien situé en centre-ville, quartier calme, PDJ fait de produits frais Les cotes negatifs: proprete négligée, parquet bruyant, tv défaillante, parking non indiqué comme payant, annonce sur hotels .com pas rres claure