El personal muy amable, desde el telefono hasta la llegada, en el restaurante y check out. El lugar es hermosos, limpio y cuidado.

Una gran ubicación

All good

Great hotel in many respects, but of you get a room on the backside you are directly above 2-4 nightclubs and the bass notes vibrate until 04:00.

Nice hotel, modern well-furnished rooms, great staff. Windows don't block out a lot of sound from the outside, but if you face Liverpool Street it's fairly quiet most of the time, so it's worth requesting that. Great location close to transit as well as walkable to sight-seeing. A few minor maintenance issues keep me from rating the hotel full stars, but I would have no hesitations about staying there again.

Staff was helpful, the bar / restaurant was very good just a bit pricey. Conveniently located to shops and attractions and down the street from the Federalies so extremely safe! Didn't use the pool because it was to cold out.

Todo en orden. Muy buena opción.

El personal muy amable, el hotel limpio y en buen estado.

Cover of pillows old and broken, heater not working well...

Great hotel and location. Central to excellent restaurants and pickup location for excursions!

Great location modern building nice rooms, however management and staff are lazy, unreliable on wake up calls checking on cleaning, lack of wine beer menu, room cleanliness, facilities like washrooms having TP and other guest request, Had to nag customer care 1/2 my trip could not get coffee or fresh eggs or even offer drink refill, cocktails very expensive, rooms has wifi but tv will crash often could not stream Netflix's on tv but ok on my cpu) AC is in room but set on some form eco control could not get room bellow 19 c which still hot day in Canada most day it was at 22 c which hot to sleep in often in am it was cooler outside in hall way and street then in my room . Sadly no window to open ... there is likely better places to stay with in 1/2 block st better rate higher customer care. To five star hotel and VIP rating it failed on most accounts consistently as an average hotel in mexico it fine .. just keep emergency supply of TP handy and be prepared to nag staff to get things...

Very clean and nice hotel. Spacious rooms and very good amenities. I’m not able to give it a 5 as I was very disappointed that the hotel didn’t offer free tea and coffee. We had to pay $10.00 Canadian for two tiny cups in the restaurant. The coffee machine in our room did not work. Housekeeping never came on our second night stay. If you are looking to use the pool, be aware it didn’t get any sun while we were staying there.

Todo en orden, me gustó mucho el hotel

El servicio

Hotel in Rosa district nice rooms and vibe , sadly retracted by poor service , lack general cleaning, servicing of washrooms unreliability of amenities.

El servicio del personal es muy amable. Lo único que no me gustó fue la regadera del baño; no sé si se trataba de un problema de drenaje o de diseño, pero el agua se salía del área de la regadera.

The staff and service was great! Very friendly and attentive. The hotel itself is in a good location but its does have wear and tear. The room is not well lit, very dim light, and the towels are super rough!

Nothing out of the Ordinary really, expensive as the rest of CDMX for what it has to offer

Amazing hotel with great staff

Great location in Zona Rosa. Easy access to the underground rail. The hotel is modern and welcoming. The breakfast service was excellent with friendly waiters and plenty of choice. We had a serious issue with the cleanliness of the hotel room - but we spoke to the manager who was apologetic and made amends.