Penilaian & Ulasan Keseluruhan El Cid La Ceiba Beach

El atención por parte del personal fue pésimo, me maltrataron, la relación calidad precio es muy malo, la comida insípida sin sabor por el precio que se paga, se espera unos alimentos en buen estado y sabor, nunca realizaron la limpieza a la habitación, dejaron ropa sucio y platos con restos de comida de otros huéspedes por más de un dia, en el pasillo, la piscina sucia con restos de comida

Excelente

M

Good snorkeling on property. Room outdated and musty smelling

We loved this property, it was perfect for our family of four.

Me desagrado que me hicieran una retención de dinero adicional a mi tarjeta de crédito en concepto de garantía, superior al pago total por mi estancia. ya que no había esta información previa a mi llegada y me enteré cuando estuve en el hotel haciendo mi check in, sin tener otra opción. Además me hicieron un cobro más de impuestos que tampoco supe que tendría cuando hice mi reserva. Lo cual me parece una terrible experiencia. El hotel y lo que ofrece es bueno, pero no volveré, ya que ese proceso me parece injusto y me parece más molesto que tuve que esperar un día a que me liberaran ese cargo.

Although their website said WiFi for 4 devices we had to fight to get that. Twice it was lost and we had to get new passwords. Asked us to come to the front desk. We were always left wondering if we would have a face cloth or hand towel each day. They would bring us one, but just replace what you take out.

We really enjoy staying at El Cid/La Ceiba in Cozumel. Have been staying there since 2001 almost every year. Staff is always friendly and helpful, food is great and the rooms are clean and very comfortable. We have stayed at a few other places throughout the years, but no one else makes us feel like we’re home when we bisit Cozumel.

When we went to check in we were told that we were being sent to another hotel because the room we had booked had broken pipes or something (lost in translation). The other hotel was ok but we did not get the ocean view we booked and had to rent another taxi to get to our excursion the next day which we would have just walked to. The staff was nice but it was inconvenient and cost us another ride.

good place

Me cobraron un impuesto extra que ya estaba incluido en la reserva

The views and outdoor amenities are awesome. The room is rather bland and dated but still has great views.

Es un hotel que no se ve tan grande, Pero si lo es y tiene una vista divina de los cruceros que llegan del caribe

The hotel staff accommodated our request to put us in the north section of the hotel. We visit often and they remember us and make us feel at home. This property is very convenient for us to get to Marina Fonatur

Es buena la alberca, la vista y la atención sinceramente no regresaría pero es buena opción.

The staff was really friendly and welcoming . The aesthetic of the hotel and area was beautiful and well put together. Lots of shopping options

Tiene un poco de todo, no lo mejor pero si son hermosos los despertares con los grandes barcos de vista, y la playa para esnórquel llena de peces multicolores, la cocina muy buena, el jacuzzi delicioso, hamacas tocando el mar cristalino, atardeceres hacia el mar, y servicio muy atento, regresaríamos!

Poca variedad de alimentos, propiedad vieja

A very nice place to be, especially with your family, the services are good and the staffs are very friendly and polite..I enjoyed the food as well.

Basically its an old hotel on the water at a very fair price. The staff is great, the food is fine and drinks are not pricey. It's not the Hyatt but spend your money on other things! I will be staying there again in the fall.