Staff was the best like always, Some areas need a deep clean But we had a bad experience with the guest on the lower level, 2:00am making noise with singing loud and loud music, Security could not Control the drunk people.

Johnny at the entrance is amazing, wonderful, helpful and can make change in US dollars. He also gives excellent advice for travel around the island. The ladies at the front desk were not pleasant or helpful. They did not give us the electricity card for our room nor did they mention that restaurant reservations must be made with them. We had to figure out things on our own or ask Johnny. We learned that the hotel does not have wash cloths unless you booked the Royal level. The resort is a long walk from the beach which was great for us but consider this if you have mobility issues. The room AC will not go below 75F. The refrigerator barely cools drinks. The ice machine didn't work in our area or the one next to us. The resort is in the jungle with birds, lemurs and iguanas. The scenery is beautiful! The beach is amazing! The water is beautiful, the sand is nice and a pool and restaurant are on the water! Swimming and snorkeling is really good! Go down to the beach before breakfast to put a beach towel on the lounge chairs if you want one because they get taken quickly. Tipping results in better service. The Mango Margarita with the spices on the rim is Fantastic! The fine dining restaurants are really good! The buffets are not huge but had enough variety for us. Our initial impressions were a tad bit disappointing but our experience got better everyday and we had a wonderful stay!

O quarto era excepcional. As instalações são muito boas e os funcionários

Estuvo de lujo el viaje, el trato, la comida y la hospitalidad que brindan hacen que uno quiera regresar.

Uu

This was my second time staying at Occidental and it was great. The food is good and the staff is very friendly and helpful. The resort is clean and well maintained. I am a certified diver and them having their own dock and dive shop is great. We will definitely be going back.

We just spent 8 days here and both enjoyed it very much the property is beautiful and well maintained. The food all around was very good with some buffet nights being a bit of a hit or miss but that’s depending on personal taste. The bars for the most part were pretty fast especially the adults only pool bar. The adults only pool was a nice getaway from the loud music and noisy crowd at the main pool but the pool needs to be skimmed more often as there can be quite a few leaves and bugs floating around by noon. The beach was very nice with clear signage as to the inherent risk you take swimming in the ocean with there being sharks, stingrays, jellyfish and crocodiles. The water is fairly calm as it’s not facing directly into open ocean on the east. The chairs on the other hand are quite a problem at this resort as they don’t have enough of them for the amount of rooms they fill for the resort. If you’re not up at the crack of dawn going to the beach to get your seats you’re out of luck and that’s that no extra chairs you would have to sit on the beach but as the sand has lots of coral and shells in it that becomes quite uncomfortable fast. Other than that we loved it there and those would be our only gripes

The food was good troughout all the amenities and at any time of the day, rooms are clean and tidy and stuff are nice

We had a wonderful time!

We had a great stay at Occidental. The staff provided excellent service and everything we needed was available. Our room was clean, comfortable, and always kept well stocked. The grounds and beautiful gardens were impeccably maintained. There wasn’t much to do at night which is a shame since it’s expensive to cab in to the market area. The food menu at the evening buffet could use some tweaking but we found fresh options to sustain us at every meal. The a la cart options were great.

The location itself was stunning. The grounds are maintained well and the beach was very clean. The food served at both the buffets were surprisingly good (except for the deserts). The cocktails were not made well. Our air conditioner in our room only worked on low and wouldn’t get the room colder than 25 Celsius which is better than nothing considering the heat. The nightclub room wasn’t open every night and the air conditioning in there was working well either. The bar in the nightclub was not operating at the time of our visit. The spa wasn’t fully staffed so we were never able to make an appointment.

Not much options on food

Excelente lugar

Don’t expect good customer service at this resort. Check in and restaurant reservations are very unorganized. People jumping in front of others that have been waiting. DO NOT RESERVE THE ROMANTIC DINNER ON THE BEACH! It was a disaster. During our dinner the Lights shut off (then we were attacked by swarms of bugs in our food) and we had to finish it in the restaurant. It was suppose to be romantic and just us but we finished with others and subjected to crying babies and cold lobster and steak. Resort didn’t offer anything or even a discount. IT WAS A DISASTER! Fan and AC in the room did not work. I would not recommend this resort.

Beautiful location away from downtown Cozumel. Amazing family location.

Right after we checked in we were greeted by an afternoon manager who asked if we had stayed with them previously. Upon learning we hadn’t, he immediately invited us to a special “welcome breakfast” with a member of the staff, the following morning. He said he needed 20 usd per couple to reserve the invitation. We agreed and scheduled to meet at 8:30 the next morning. In the morning, we arrived, meet with the manager at the desk, received our deposit money, and were escorted to the breakfast buffet by a young fellow. Unfortunately the small talk turned into a timeshare pitch. Can’t believe this is still a thing. If you play along and listen until the end, you’re rewarded with some “Monopoly money”. We found out (the hard way) that it really isn’t worth a tinker’s dam. The food and drinks are pretty good as are the pools and beach (beware of wild animals). Our room, in bldg. 17 needed the air on the entire stay (the thermostat was programmed to be set only as cool as 21 degrees centigrade (

Yea

Tous les repas étaient copieux et frais, choix de fruits et légumes variés ! Délicieux! après deux semaines nous étions encore sous le charme et serions bien restés plus longtemps! Nous avons fait de la plongée sous-marine tous les jours à partir de la plage! wow! et l'hôtel était pour moi un gros coup de coeur!!

The Royal level manager, Itzel, went out of her way to make our stay comfortable and enjoyable. While the food at the resort is not 5-star (compared to other resorts we've been to), there was always something we enjoyed eating.

We have been here before. Royal level. It’s worth the minimal extra. In my opinion. They took great care of us and a special Meal on our last night. As for buffet, if you can’t find something to eat in my opinion you are very picky. The only thing I found different in this trip in March compared to Last year in November was the chairs by pool Being “saved” before 7 7-30 am Only a couple people Actually were there sitting and enjoying the morning. I go to Get seats and hang Out. My wife comes And I go for A walk. We stay all day. Nothing new really just people that are…..