Penilaian & Ulasan Keseluruhan Occidental Cozumel - All Inclusive

Staff is friendly and helpful!

Absolutely beautiful resort with fantastic staff. We read reviews regarding difficulties in getting reservations for dinner. We booked the Royal level and I highly recommend this if you have the ability. We had reservations for all 7 nights and ate at all restaurants at least once. The Royal level team was amazing and truly treated us as royalty! That being said the entire resort goes out of their way to make your vacation the best you have experienced. From our welcome from Johnny to our final goodby from Tony we were made to feel like familia! Also had a great experience renting a jeep and cruising Cozumel, the locals were extremely gracious in sharing their home with us. Great experience!

Ou

Nice

Lovely place to stay. Beautiful landscape. Feels private and is quiet. The restaurants are warm and there is no air circulation unless they set up fans.

my boy in the front with the glasses there more circler shaped but he helped with any question I had he helped me with any problem or concern I had it was a good time

Had a great time. Will recommend to others.

Fue un viaje con amigas y nos gustó mucho la amabilidad del personal, las instalaciones también estaban muy bonitas y la playa la pudimos disfrutar mucho. La comida también nos pareció muy buena y en general nos gustó bastante.

Excelente playa, excelentes albercas y todo el personal con excelente actitud de servicio y amabilidad. Las habitaciones muy muy cómodas y convenientes. La variedad y presentación del restaurante de bufet puedes mejorar. Falta un poco de mantenimiento a algunas instalaciones especialmente de áreas comunes para hacerlas más acogedoras pero están muy funcionales.

The grounds are beautiful and the staff is so friendly. The Royal Level is so worth it.

Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.

Didn’t try to protect food enough from flies outside. I wouldn’t eat at the buffet

Staff were very attentive and grounds well kept. However, the pictures on internet were not up to date as the beach had eroded. Therefore, the pictures looked better than the beach actually was in reality. However, overall the stay was good and I would go back if prices were right.

Served alcohol to my underage son multiple times. Buffet was same exact thing every time and not tasty, staff kept telling us different times for opening and closing times of restaurant. Some restaurants closed entire time, power and water was out one day, people allowed to play music at adult pool so not peaceful at all and no one to help get a taxi often and check in process took about 45 minutes. Sorry to be so negative but there’s zero chance I would stay here again.

First of all I want to shout out to the Royal level team,Odalys, Alejandra, Maricruz and also the stuff at La Carreta restaurant Meseros, Armando, Claudia, Carlos, Rogelio and Shany. This is a lovely secluded place surrounded by the jungle and is very serene and quiet. I stayed at the Royal level and was pampered like a king they really make sure you stay is the best it can be and any problems were addressed with immediately. Slightly older place the Wi-Fi could be better but was fine and a little trouble with the hot water but they fixed it right away. We had a nice private pool and the food and private restaurant was absolutely wonderful. I went to a couple of other restaurants the corral or the Playa at the beach where they had a wonderful buffet and on certain night specialty seafood. Are you a cane so I was able to gain access to a shuttle if needed but it is walkable with a cane. Pro dive is on location for your convenience.

It was a decent stay.

This is a great place to go and relax and enjoy

Beautiful resort with the best quiet pool!

Beach has eroded. Food is okay. Good dive shop.

Hotel super tranquilo albercas limpias playa hermosa