Penilaian & Ulasan Keseluruhan Independent (SPHC) SOUTHFIELD STAY, an IHG Hotel

It wa ls good

We had 5 rooms for a group travel; everyone stated the cleanliness was poor, and 2 of the rooms had (many) dead ants in the tub. We will not return to this location.

Very friendly and helpful front desk.

The only problem I would have is being able to hear those above the room walk as if the floors were weak or cheaply constructed, not to mention, the floors are tiled, no carpet.

Nice and quiet

I booked 2 rooms. I was able to check in early. One of the rooms was not clean. The manager immediately put us in a different room. The place was updated and comfortable. The staff was awesome especially housekeeping. I would definitely book again.

This hotel and it staff are horrible. This hotel, the hallway smell like steel cigarettes, and the employee male with longer hair smells like alcohol. The sheets are scuffed up stained and the rooms have no valances. The Property General Manager Eric Waitrovich is aggressive. He has a problem with with gas that booked through a third-party service. He absolutely hates these third-party bookings sites and is angry at the company on a corporate level made the agreement with But don’t worry, you can file a claim with IHG customer relations, and they will make sure you get your refund and it also launch an investigation against his behavior and bias.

Nice, clean and quiet

won't stay here again. Microwave was nasty! Coffee pot had not been rinsed and coffee packet from former customer was still in the coffee pot all dried up. Not clean. Couldn't leave feedback upon checkout because I couldn't get anybody to come to the desk.

good

Everything was as expected. There isn’t anything within walking distance, It’s in an industrial area.

Nice!

Quiet and safe

Check in system was slow or down, had to be reset 2 time, Front Desk person was nice and apologetic. We were the only guests waiting, and said my wife was not feeling well but we could not check into the room for about 30 minutes at 7:00 pm.

The property was very clean and the staff was very helpful and polite would stay there again next time I'm in town

It was horrible. There was no handsoap, no bathsoap, and no conditioner in the containers attached to the wall. The bath towels were soaked from a leaky sink. I discovered this after taking a shower. The toilet would not flush and the sheets were dirty. The room smelled like smoke, the window was open when we arrived, it was 45 degrees out that day, and the heat was set at 85 degrees. The longer we were there the worse it got. Hotel did not serve breakfast which we knew, but it just adds to the reason we won't stay again.

I’m from Los Angeles,staff was very friendly.

Front desk clerk was super helpful