Unfortunately there was a large amount of building work going on and out room directly overlook the building work so no view whatsoever ever. Asked about a room change and the duty manager said there was nothing available didn’t offer any alternatives and didn’t ask if we would like to upgrade at a cost to ourselves.

Paid for a suite , room itself was lovely and large , beautiful bathroom. When we arrived at the room in the afternoon all the bedroom curtains were closed , including the ones to the outdoor balcony. Once we opened them we realised why …… a massive building project , scaffolding etc literally metres away from our room , so much for the garden view . Room was looking a bit tired cosmetically but still lovely , house keeping must only clean from eye level down as when I got into bed the ceiling had the BIGGEST cobweb I had ever seen! Restaurant was lovely and was the bar area , staff were friendly and attentive . Food was delicious and plenty of choice on the menu . I would stay again but it’s disappointing the hotel didn’t make abundantly clear that some rooms were majorly impacted by the large scale building works . When I mentioned it to reception , a lack lustre sorry was the full extent of the sorry I got . I stayed in a suite so one of the more expensive rooms , a lot of money for a view of scaffolding and not the gardens.

Beautiful hotel, amazing facilities, great spa area and attentive staff. Highly recommend

This is our fifth stay and we love the decor, location and the staff. The rooms are very comfy and we like the Molton Brown toiletries.

Everything was fabulous

The room was amazing!

All you could want and more at this hotel it’s fabulous

Everything stood out. The hotel, surroundings, room and food were stunning. Particular shout out for the Chartwell restaurant - absolutely worldclass. Good and service. Thank you for a fantastic stay

The room was amazing and spa was all new and fresh

All of the staff were extremely helpful and very polite throughout our stay. The building and the location speak’s for themselves with stunning scenery and wonderful architecture. Our room was spotless with modern fixtures and fittings. The Spar facilities had recently opened, had been completely refurbished, and were all to a very high standard and very enjoyable. I would say the only slight negative was that some areas of the house were slightly chilly, which is to be expected this time of year and because of the property's size and age. Would I go back again? 100% yes I couldn't fault our stay. P.S. I forgot to mention the most important thing the food, all I can say it was amazing and compliments to the Chef.

Had a fantastic stay lovely suite. Christmas tree in room was a lovely touch.

Lovely Hotel and great staff

Amazing hotel - perfect getaway

Staff friendly entrance, hotel was clean and very welcoming. The room we stayed in was fantastic. 10/10

Really friendly people

Lovely grand hotel in beautiful peaceful surroundings. Very quiet rooms. Nice relaxed atmosphere. Hopefully the swimming pool will be back open soon!

Lovely room, lots of parking, staff were friendly

Fabulous stay - as always! We’ve been 4 times now. Such a beautiful venue. Clems wine tasting vending machine is a nice touch.

Amazing room and amazing food

TV in room had Audio Description on permanent, staff were unable to remove it and just left it. Wasn’t asked on departure how our stay had been either. Breakfast was ok but bacon not crispy.