The hotel is relatively modern, clean, and conveniently located near Palma’s waterfront. Having on-site parking was a real bonus since parking in the city is difficult.
Breakfast was slightly disappointing: the eggs were cold and greasy, and the fruit and vegetable selection very limited—though the pastries were fresh and very nice.
The real problem was safety. Our main door did not close properly, and several times people walked into our room—including once at 5am, which was absolutely terrifying and unacceptable. The key system was faulty: our card could open another guest’s door, and others could enter ours even with the lock on. On top of that, the balcony and bathroom window locks were broken, and the room safe had no battery.
When we reported the 5am incident, the staff were dismissive, saying there was “no evidence” and making us feel blamed rather than supported. As three young women, we felt unsafe and deeply let down.
This hotel has potential with its location and facilities, but the safety failures and lack of empathy from staff made our stay very shaken and disappointing.
