Hotel was clean and glad to have a safe place,Santa Cruz crawling with homeless zombies

Un hôtel pratique et accessible, propre et calme… mais… sans piscine !

Basic room. Food options were ok and the outside area was sketchy. Free parking and kitchen staff were great. Air conditioner was loud and made sleeping very difficult.

Decent place to position yourself in for Santa Cruz. Clean and comfortable. Stayed with 2 children.

The toilet kept running; the hair dryer and fridge were broken. Requested for housekeeping services but never were honored. I didn’t expect that. I have stayed at different Best Western Hotel locations before but the experience here was not the best

The variety of food/drinks during breakfast, easy check-in/check out and friendly staff.

Frontdesk staff should at least welcome guest.Frontdesk need customer service training how to welcome guest.Place is clean though.

Parking lot is extremely small, other guests were taking up 2 spots making it harder to park. The free breakfast isn’t available long enough, was told they were serving anymore and seen a few other guests walk out with plates. Beds were comfortable, bathroom was a bit small but not bad for a 1 night stay.

It was a wonderful experience, I only wish that my alarm wasn't set for Hawaii time!

Can check in late and stuff its nice

Perfect stay if you’re visiting the Santa Cruz board walk! The rooms very updated and very clean! The staff was very friendly and helpful!

Tried this property looking for a cheap room while in town. Bed was uncomfortable, hot water wasn’t working in the shower, and mandatory checkout by 11am even though I was the only guest. Will look somewhere else next time I’m in town

I loved the waffles that had hearts inside during breakfast.

This hotel is adequate..but for the price I paid...not worth it

I was showering and the water wasn’t running properly. Little to none came out until 10 minutes later

A+

We made a reservation but when we arrived we were told they could see we made a reservation but there was no room for us. The clerk checked the other hotels but they did not have us either. It took a while and we were tired but the clerk was very nice and did get us a room.

Asked for accessible room,got second floor( of two) end of hall. No internet,tiny bottles of shampoo,body wash,conditioner. Not enough for one use. Way overpriced. On a freeway onramp.

It was not a good stay! This hotel has been battling a water leak for years. We had to stay on the 2nd floor, I'm 68 yrs. so that meant carrying luggage up the stairs, no elevator that I knew of. The room had no soap, when I asked the hotel clerk for soap, he said they were out of soap. He found one small bar of soap, I asked for extra coffee and cups, he gave me coffee but no cups. I had to grab my own from the breakfast area. Then there was a homeless person coming into the lobby while we were checking in and she was looking for something. At breakfast time the same homeless person came into the breakfast area and started grabbing food, I'm happy that we had finished our breakfast because that homeless person was touching all the food items that others would be using later on. Bottom line... I will pay extra to stay at another hotel next time I'm in Santa Cruz. It's sad because we have stayed here many times in the past and we enjoyed our stays, but times change, and this hotel is changing for the worst. I don't recommend this hotel to anyone; they need to make some serious improvements.

Great attitude about service