I thought this hotel was in the hospitality business. Well one of your employees did not get the message. I walked in tonight and the employee was looking down and mumbled "can I help you" I said are you talking to me or the wall and she said to anyone who will listen. I have never been treated that way by any hotel employee. She was very rude. She was the tattooed and long eyelashes person. The rest of the check in went ok.