Overall stay was OK. Have been many times before and would go again. However, not sure if unlucky with the room on this occasion. The toilet was very slow filling after flush. Kettle leaked water making it unsafe to use, so didn't use it. Fridge was difficult to open due to door leaning towards floor and needed to prop it up. Would make sure I'm in a different room if I stay again.

The rooms are out dated and dilapidated. The beds aren’t that comfortable and I’d recommend going to a travel lodge over this place after the last couple of nights I’ve had there! The floorboards are creaky and it sounded like the person staying above my room was doing a marathon. You can hear every conversation from people walking past your room as well as the people staying opposite your room. There’s no menus for food and you have to eat what’s given. So all in all I’d give this a 2 star or 2/10

Room was clean and warm but we were there for a week and although there was no room maintenance they could at least have serviced the waste bins and replenished the coffee etc. bar service was not open many times during the day which was poor for a hotel. Wi-Fi was not the best with the television often buffering and going off. Spa was more of a leisure centre swimming pool than a true spa experience

Hotel is in nice surroundings and the room was large and comfortable. Easy parking aswell. Good value

Dated hotel, heating in bedroom not working, remote location. Wouldn’t use again

Broken kettle, strong smell of smoke, paper thin walls neighbour snoring all night, couldn’t get food after 7.30pm, car park almost full…avoid!

The room 156 was very dated and dirty . Holes in the walls were other things use to be ..in the bathroom old shampoo dispensers now not in use still fixed to the wall. But the most worrying thing was a fridge dumped on the floor , on the carpet ... a fire hazard whether this was just our I don't know .. The place looks lovely from the outside and the pretty videos and magazines ... Breakfast was the worst we've ever had , the coffee was disgusting . Like all these lovely buildings they get taken over by a big company and they go down hill very quickly ...

Worst hotel we've ever stayed in. Neglected, dirty, room and bed were tiny. But the worst thing is the creaking floorboards on the floor above (as they were in our room), they were so loud that it was impassible to sl

Staff and service terrible, nobody seems to know what systems are in place. It’s a tired dated hotel.

Room very clean and staff friendly and helpful. Pillows hard but asked for change and done straight away.

Very noisy you could hear everything in the upstairs room. Got in at 7:30 asked for a table for dinner and was told they finished early because they only had 9 people booked in for dinner so closed at 7pm :( supposed to be 9pm. Didn’t eat that night.

Excellent value.

Lovely room staff friendly, food was basic but tasty. Paid extra for spa access but worth it for sauna steam room and swimming pool. Will definitely return.

Staff were unhelpful, had to pay extra for gym only for the staff member to start polishing everything. Asked staff member if I could book restaurant was told not if I hadn’t booked before stay - walked past it later on and the restaurant was not busy at all. Awful stay, cold they turn the heating off. Awful place

After an initial hiccup, the weekend we had here was fine. It was nice to sit in the main lobby surrounding by such history

Room lovely long walk from reception though corridor smelled of cannabis. Lovely hotel

Room smelt of an open drain mostly in the bathroom which needs refurbishing, dinning area to crowded and very bright. Food was not great poor quality

Have stayed at this amazing place before - a little further out than we wanted - but the price was worth it! Had a quiet 'basement room' for 2 nights. It was very clean and pleasant throughout and still had a window view to the ground level, which we weren't expecting. Warm, cosy and comfortable , plenty of plugs, tea/coffee facilities and hair dryer. Shower piping hot with plenty of complimentary products, clean towels and comfy bed. We tried the buffet breakfast for 1 morning - Set out well with an amazing choice of absolutely everything you could want with drinks included. The hotel was busy for a winter weekday but still managed to park ok in the disabled bays each time. Easy to 'get lost' and lift grumbles a lot - still haven't found the swimming pool/spa - or any signs for it in busy reception area? Didn't have a costume with me this time - but next time - and there will be a 'next time' - we will come prepared! p.s...I did leave my Voopoo vape on charge in my room - rang up about it but never heard any more....my charger and plug was with it...was it handed in?

Room was very poor, a basement room that had a rubbish tip directly outside the window. Very little space in the room, no wardrobe doors, tiny bathroom with paint flaking off. Wanted to use the pool that was highlighted on the hotel.com site. We could but had to pay £5pp to use it, that wasn’t stated on the booking site and was a big disappointment. Bar shut at 10.30, on a Saturday. Breakfast room was ridiculously small and just packed. Our table was tiny & we were packed in like sardines. Had a coffee and left. Just the worst hotel I’ve stayed at in years. £156 was about £150 too much.

I stayed there from Tuesday the 20th January until the 23rd and my room was never cleaned, towels replaced etc.. I also expected as advertised that the hotel bar would be open from the outlined times - 3pm until 10pm - But on each day this was not the case. Opening after 6pm, closing around 9pm - And at times there would be a notice outlining the bar staff would be back shortly and on Wednesday and Thursday especially the staff were gone for over 30-45mins. Not the greatest customer service and I did outline my concerns and I was advised it would be resolved the next day, but this did not happen. I would expect a refund or some sort of compensation for this poor service. Regards Mark