Property is lovely but the rooms need upgrade. Excellent food!

Gateway is an older Taj property that reeks of old world charm. The cottages and gardens are expertly laid out and the service is attentive. My room was well appointed but old. Overall an excellent option in the Coonoor area.

Enjoyed every moment at the Gateway, Coonoor. The food is delicious & comfortable clean rooms.

Beautiful property Warm and receptive and friendly staff !

Wonderful stay! The staffs were all very friendly and accommodating.

Overall it was sort of just OK stay. We selected this property since Taj brand was attached with it. Food was good and staffs were courteous and ready to help you all the time. But biggest disappointment was room that was offered to us. It was really small for 2 person and I seriously cursed myself for spending 25k per night for that hideous room. The rooms ends as soon as you enter into. It’s not worth your money. Seriously disappointed with room.

Good

Really nice hotel with dedicated staff. I strongly recommend

Old facility but cozy. I have stayed comfortably.

Great location within Coonoor. Sprawling green property with plenty of open space , gardens and trees. Calm and serene surroundings. Food is good, overall very friendly and helpful staff includes front desk , house keeping and restaurant. The improvements are mostly to do with age of the bungalow that has been converted to a hotel. Condition and upkeep can be better .

Beautiful cute property, a bit old and the interiors are a bit dated. Overall great experience. Staff are very courteous.

Stayed two nights. Loved the colonial feel of the hotel just up on the hill above the town of Coonoor. Particularly having a small study area with a fireplace. We passed on the toy train to Ooty but enjoyed a day walking up to Sims Park and then down into the hustle and bustle of the town before escaping back to manicures lawns and watching the mist roll over the hills. A jumper is really needed here in the evenings. The only disappointment was the restaurant. High prices but not high quality. We suspect tinned mushrooms was a key ingredient of our mushroom and pea curry, and my stir fried Bhindi was well over salted. Serving popadoms was a nice touch but no sauces or chutneys to go with it. And why is hot food served on cold plates? Even though I can see a warm plate contraption in evidence. Lovely dinning room but lacked any real sophistication which was a shame. Otherwise an enjoyable stay.

Very nice property located in the centre of coonoor. Staff was excellent and always went the extra mile. Service was prompt and they make you feel at home

Beautiful property and service is excellent

Hotel should change all beds refurbish the whole furniture and fittings

Great hotel in the British Colonial fashion. Good views, beautiful gardens, nice facilities, helpful staff and many extras. We visited in January and each night a staff member would come and start a fire in our bedroom fireplace. Still not warm enough? Ask for a hot water bottle for your bed! The hotel is centrally located making it easy to enjoy all Coonoor has to offer.

Taj, congratulations on restoring the Kumarakom, plus the upgrading of the Savoy going on at present. Now it is time to share some attention for the Gateway Coonoor, a facility in desperate need of some love. Hint: Take care with Hôtel arranged transport operator.

We loved this hotel! It’s a bit rustic, but in a very appropriate fashion. If you are looking for a modern sort of stay, this place is not for you. The dining room feels like you have been transported to the 1970s. All of the staff are professional, courteous, and go out of their way to assist. Only wish: we wished they had an area with sofas, tables and a lit fireplace in the main lodge. The fireplace they had lit didn’t have too much loungy furniture, and the one that had all the good furniture, didn’t have the fireplace lit. This is where we would like to have cocktails and engage conversations with other guests. Tip: You are probably coming here for teas and trains, but don’t miss the food market by the bus and train station. It’s peaceful, friendly, and welcoming - our favorite food market in India.

Well maintained hotel with an old world charm. Friendly and helpful staff - overall a great experience.

Clean, near by coonoor station. Very good room service. Staff is good. Food is okay