Penilaian & Ulasan Keseluruhan InterContinental Costa Rica at Multiplaza Mall by IHG

Great place and good services

The staff was amazing. I was celebrating my birthday and they added some special touches that made my trip even more enjoyable. The property is beautiful and in a great location.

Too concerned with trying to sale room upgrades than satisfying the customer.

Horrible check in. I came in prepaid and was the first in line and it took 25 minutes. Also, had to stand in line to get parking validated to leave. Frustrating experience. Do NOT book this hotel through this website. They won’t even discuss anything with. Rude!

Como observación no ofrecen agua embotellada de cortesía o paga en las habitaciones.

Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.

Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.

Terrible customer service

I strongly recommend that people stay at another property. The property was under construction and the rooms definitely needed some repairs. We booked a double bed room for us and our 2 children and were put in a king room. My husband had to sleep on the floor. Additionally, my credit card was charged multiple times with unapproved charges and now I am having to work with my bank to get a refund. Save yourself the trouble and stay at the Marriott Belen. It’s a nicer property for the same rate with much better customer service.

Great option with a mall feet away

Great hotel, beautiful outdoor pool and very close to a mall

Very nice location, close to shopping mall. Lots of restaurants and very friendly staff

Foi ótima! Restaurantes também com boa qualidade e variedade. Ótimo café da manhã.

Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.

Always a great experience. Highly recommend

Cool

Arrived at 11, they said that room wasn't ready but would be and they would priority the cleaning. We came back at 1, room was still not ready but check-in wasn't until 3 so we were okay, we arrived again at 3 and room was still not ready. We left and came back at 5:30 and room was still not ready. We didn't get into the room until after 6pm. Room was not as advertised. No sitting area, not on top floor. Not sound proof. There was a wedding and the music was blasting until 2am. Very very disappointing. Also, lobby smelled like paint thinner. We asked to talk to a manager and they said manager was too busy to talk to us.

I was asked if i wanted the breakfast and happy hour. I was told it was $60 a day. After I realized i did not need it the last day due to checking out at 4am. I tried to get a refund for the last day. Then was told since i agreed to the breakfast and happy hour that was for the upgraded room. That was NEVER communicated to me. To make matters worse, this so called upgrade room had roaches in it. After i complained i got moved to a suit.

Great place for families and business.

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