The two visits we had at the restaurant was really great, food was lovely and the staff there very kind and welcoming. Parking works tremendously and the location was perfect.
Housekeeping was quite terrible, first day they did not exchange cups, next day the bed was not properly made and third day was a Sunday, so there was no housekeeping at all. A welcome card was left in our room, but it was not for us, there was a lot of dust on the surfaces and the bathroom didn’t seem to get cleaned.
Everyone can forget something, but from a four star hotel, I expect more.
Also when I was booking the stay, the price increased with 300 euros as I was already in the purchase flow and had made my selection of breakfast and insurance. The only thing lacking was the payment part itself. I booked the room despite, as there was only one left and reached out to Hotels.com support, as I was convinced it was an error. According to support, this was an action done by the hotel. I do understand prices change based on demand and availability, but increasing pricing with 300 euros when the customer is already in the purchase flow, that just seems wrong to me.