Elizabeth
dengan Pasangan
2.0
/10
Diulas 13 minggu yang lalu
Expedia Group verified review
We arrived and Jacqueline was very nice and we went to our room.
The odors were horrible, the carpet was damp and the brown corduroy curtains were stinky and depressing. The outside pool was not open and the indoor pool should be condemned. We cut our feet on the floor from all of the torn up tile. The pool was extremely dark and dirty. There were chunks coming off the pool. The kicker for us were the noisy neighbors with the TV turned up to max all night long, family fighting and children running up and down the hallway. We left a day early. The breakfast was there. Sausages like rubber, hash browns like cardboard, crunchy cardboard, no fruit.
I could go on but this totally ruined our vacation. We are still waiting to get a refund from Gary the manager for the last day because the young lady who, cleaned rooms, cooked breakfast and ran the desk, told us she didn't have the authority to refund us but she could move us to another room.
I absolutely love Port Elgin and Southampton but will never stay here again. Disappointed and sad 😔
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