The staff is fantastic

Very central, check in and luggage storage was very easy, and our room & bathroom were great, bathroom was very modern and clean, and the room was really big. Reception staff were friendly and helpful.

Quarto bem espaçoso e limpo, café da manhã excelente, perto de todas as atrações turísticas de Verona

Excelente ubicación, personal muy atento y amable, y habitación cómoda y limpia

Pros: breakfast had gluten free options, Clean room, good location, good value for money. Cons: sound proofing could be improved. We were in a front room, which overlooked a noisy macdonalds. We didn't ask to swap rooms as were only there for 2 nights, with hindsight would have been a good idea to at least have asked to swap.

Disappointing stay – do not recommend. The room reeked of cigarettes/amoke. We tried to get assistance that night, but the staff didn't treat the issue with any importance, sent someone to refresh with a “Glade product”. It was an awful experience—I felt suffocated by the intense smell. The hotel is old, the cleaning is subpar, the breakfast is lacking, and the street noise is constant. I have a severe headache today due to the incident. Their only solution was to waive the parking fee. Absolutely unacceptable. Avoid!

O café da manhã e o quarto são excelentes, boa comida e fresca. O quarto bem equipado e equipe de funcionários muito educados e prestativos. Índico com certeza. Um dos melhores que ficamos até o momento.

Localização é diferenciada, pois esta a 15 min a pé aproximadamente da estação de trem e 3 min da Arena e as pracas Bra, Erbe. Super tranquilo fazer tudo a pé. O hotel tem um quarto compacto, mas sendo duas noites, ok. Destaque para o banheiro com uma ducha muito boa. Colchão mediano, mas ok. Ponto de atenção: os apartamentos de frente, mesmo com janela fechada, tem bastante barulho da avenida e como tem um McDonald's bem embaixo, também tem movimentação direta. O café chamou a atenção, mesmo sendobim hotel 3 estrelas. Atendimento muito bom de todos os funcionários

Si

Hotel is in an excellent location for sightseeing. A short walk to the arena, park, juliets balcony and lots of restaurants and shops. My room was nice, clean, spacious. However only had 1 plug! Not a problem as i was on my own. The bar area was closed. My room was noisy and next to the breakfast area so i was woken up by noise and tables and chairs moving etc. Hotel is next to McDonald's so was busy out the front and a bit noisy being a Saturday night. Breakfast was ok, staff slow at getting the cooked items out. Check in and out was quick and staff were pleasant. I couldn't find the spa area. They did do luggage storage which is very useful, i personally didn't use it though but very useful

Excelente café com muitas opcoes gluten free

Room was clean. Great location in the city. Nice walk from train station. Great walk to city center. Best restaurant in city across the street.

Ottimo. Pulito e la colazione era ottima, molte opzioni per celiaci

Super room: clean, good size, quiet. Warm welcome. Excellent location.

Ras

Localização

O quarto espaçoso e confortável, café da manhã com muita variedade e de boa qualidade.

Quarto e restaurante

Ótimas acomodações, equipe gentil, limpeza satisfatória e café da manhã delicioso.

Buen hotel y desayuno muy completo (sección de gluten free muy amplia). Lamentablemente no puedo dar más porque tuvimos problemas con el servicio de SPA. Reservamos este hotel por este servicio y a los 10 mins de la reserva nos llaman de recepción diciendo que la jacuzzi no tenía agua caliente. Fuimos igualmente para aprovechar los servicios (SPA está a 5 mins andando en otro hotel). Al llegar descubrimos que todo el espacio tebía problemas de calefacción y no pudimos hacer nada. Entiendo que estas cosas están fuera del control del hotel, pero recepción solo nos dijo que lo sentía. No encontraron ninguna alternativas ni ofrecieron nada para compensar la molestia causada. Me esperaba un poco más de calidad en gestionar ciertos asuntos.