De kamer was schoon. Maar het dagelijks schoonmaken ging met de Franse slag. Een vuil kopje bleef staan, schoonmaakfles met inhoud bleef achter en de vuilniszakjes lagen achtergebleven op tafel. We betaalden 25 per nacht voor de hond. Prima maar dan verwacht je ook dat er dagelijks gezogen wordt. Dat was niet. Er is helemaal niet gezogen. Wij verbleven drie nachten. De eerste nacht lagen er twee hoge dikke kussens op bed. Niet te doen. Dit hebben we aangegeven, we moesten vervolgens in de kast kijken. Daar lag helaas 1 zelfde kussen. Nogmaals gemaild naar de receptie. De tweede nacht hadden we gelukkig lage zachtere kussens. Geen excuses of niks. De receptie hebben we ervaren als bot. Personeel in het restaurant was prettig. De wellness viel tegen. Je moest ( volgens de richtlijnen) op blote voeten lopen terwijl dit niet werd gehandhaafd. Wij liepen tussen de viezigheid van anderen. Er was weinig sfeer. We zagen het meer als lekker even zwemmen. Prima maar dat kwam niet overeen met de beschrijving. Het was wel Leuk om met de lift naar de wellness te gaan. Dat was goed geregeld. Ontbijt 29 euro per persoon. Dit is wel echt veel geld. Locatie ligt mooi.

We have stayed at this hotel a number of times when it was the Radisson, but this was our first stay since it was part of the Van Det Valk group. Whilst it has been good to see money has been spent refurbishing the communal areas and also we could see evidence that bathrooms within the rooms are also being worked on. One thing that has been ruined for us is the way in which the restaurant and bar have been merged especially as the terrace is now enclosed by a glass wall that doesn’t seem to be opened. With the bar and restaurant merged you don’t feel like you can comfortable socialise in the bar now and the loss of the terrace is a real shame. Whilst the staff were helpful at check in, I have to say the staff aren’t as friendly as the previous team there. With the Bains now open in Spa the Van Der Valk needs to up its game .

Hôtel central et confortable. Personnel peu agréable

Un cadre agréable, un service de qualité, un confort assuré. Tout était parfait hormis l'exposition de bijoux hypermoches en vitrine.

L’hôtel est parfait, confortable et central. Le petit bémol le personnel de l’accueil pas très souriant et serviable.

The staff was phenomenal. When our room wasn’t ready (we were early) the staff allowed us to drink our own wine in their lobby while we waited. They even opened it for us and brought us glasses. The hotel is luxury mixed with a phenomenal location. Their hotel parking is very reasonable and the access to the spa is very accommodating to those staying in their hotel.

Was a very lovely hotel in a great location, and was a very welcome stay after a week long motorcycle tour. Was the perfect way to finish our tour.

Top

This is the second time we have stayed at the Van Der Valk in Spa having previously stayed in a sister hotel in Liege. The staff are welcoming and professional, the hotel is very clean with all amenities provided. The restaurant and bar area are very much the centre of the hotels focal point, looking out onto the main square in Spa and opposite the famous casino. On both occasions other than a slight issue when checking out this time whereby an internal issue was saying that we hadn’t pre-paid for our room when we had we have never had an issue and will look to return next year. Car parking is free if you are fortunate enough to get a spot in front of the hotel or €20 per night in the secure underground car park directly below the hotel from where you can take the lift straight up to your floor. The restaurant staff are excellent and the he food choice and quality is exceptional with a choice for everyone and for a hotel is priced very reasonably, the same applies to the drinks with the large car area being the focal point in the restaurant area. The breakfast is a buffet in the same restaurant, great choice of fresh fruit, croissant’s etc in addition to cooked foods such as bacon and sausage. Our standard room was clean, large and had a great view of the square, the bathroom is also large and clean. Thoroughly recommended!

Chambre propre Personnel aux petits soins Petit déjeuner et restaurant parfait

Très bien !

Het personeel was erg vriendelijk en behulpzaam! Verder een prima hotel. De directe toegang tot de thermen is ook handig.

Pagué un Upgrade y no me dieron una habitación superior , las amenities no estaban de manera era correcta , las habitaciones limpias pero la calidad de los colchones y almohadas mal, regresé con dolor de cuello

Clean room, friendly and helpful staff, great breakfast!

Excellent room, location all the amenities were there in room. Nice breakfast

Good amenities in the room, all what you can need. And direct access to the thermals.

La propreté de la chambre lorsqu’on reste plusieurs nuit , comme dans beaucoup d’hôtel malheureusement. Du moisie dans la douche , pour un hôtel de ce niveau ce n’est pas acceptable. Pour le reste rien à redire, petit déjeuner excelent et très copieuy

Ras

Great breakfast, it's moved on from when it was a Radison Hotel. it is now a lot smarted and generaly a nicer place to stay. Parking is better than it used to be with some free parking outside the front as the large "gravel area" has re opened

Das Zimmer war sauber, sehr bequemes Bett, das Frühstück mega