Rooms were spotless and staff were great

Great location, clean room and friendly staff.

Friendly staff, clean room, comfy bed, good shower. Good selection for breakfast. Good price and location. Overall good value would stay again.

Staff was good, room very clean. The wall unit heater/ac was blowing cold air, so turned it off and the room was very cold overnight. The temperature outside was -20, so maybe it just can’t handle that, or we needed to wait longer for warm air. We did wait 15 minutes and it was still blowing cold air, so we turned it off

Comfy cozy room, amazing staff

Everyone was amazing. We we're in basement and was absolutely freezing.

Clean and comfortable

I stayed at this hotel for one night during a business trip. The hotel itself was nice and the room was generally comfortable. However, I was very disappointed with a few things. The in-room coffee machine was extremely dirty and looked like it hadn’t been cleaned in years, which was honestly disgusting. The hotel also advertises a continental breakfast, but what was offered was very disappointing and not what I expected. Additionally, I stayed in room 122 and the bathroom exhaust fan was very loud and should be replaced with a quieter one. I was switched to this hotel from the Best Western in Orillia, and unfortunately, I was not happy with the overall experience despite the comfortable room.

It was okay but the bathroom was cold

Room was very clean, but small. Bathroom was cold, no heat vent. Staff very friendly. Location was great. Walking distance to many restaurants and wsterfront.

Room was clean and very helpful staff

Clean, spotless.

The room was clean but not spotless. Staff were fine

The policy online says check-in "3pm to anytime". I booked the room so my pregnant wife would have a place to stay until a morning appointment. The desk clerk said they didn't allow check-in after 3am and sent her away.

The hotel location is terrific; close to the waterfront and close to shops and restaurants. The rooms are clean and compact and the king bed was very comfortable. The front desk staff were friendly and helpful.

Property informed us on the day of arrival that they don’t have any rooms, meanwhile credit card got charged. On top of that, their customer service was rude.

Clean room, courteous staff, great location.

The front desk person was very courteous and efficient. The room I was given however was not what I had reserved. The room was supposed to have a fireplace but the room I got is very, very small and no fireplace. I am too weary to say anything about it so I can't really blame the hotel since I didn't give them a chance to correct it. The room is nice and clean and quiet - so all is good.

Room was dirty when checking in. Another traveller in our group, their room was not cleaned at all, I think someone just rolled out of the bed before they arrived at their room.

Majestic