The hotel is far from a 4 star hotel and needs renovation asap. 1 - The food was bad, 90% of the workers at the restaurant barely spoke portuguese and always replied with a bad attitude when we asked for something. We had to request every single day for small spoons at breakfast for the kids to eat cereals and at some point they even replied they didn’t have any. 2 - at the room, we had water coming from the bath to inside of the bedroom for 4 days and it was only fixed when I mentioned the reclamation book, instead of enjoying our vacation we were worried for 4 days about shower time because we didn’t have enough towels for everyone as they were on the floor to stop the water… 3 - there’s no map of the hotel or schedule of the hotel activities 4 - we had cockroaches in front of our door daily 5 - the bar on the beach doesn’t have a WC and to go to the toilet you need to walk more than 5 min and go inside the restaurant near the pool. 6 - also at the beach bar they announce that we can buy icecreams or bola de berlim - which are not included in the all inclusive - and then they only had 2 or 3 which almost all the kids didn’t like (Solero, etc…). 7 - there are no shadows in the beach and we had to pay between between 25-35€ per day for a combo. 8 - positive: the beach is absolutely amazing and animation team is super nice, cheers to Júlio and Madalena! My kids also loved the girls from Kids Club - Thank you!!

Very good location for 1 week (family,friends) on vacation and/or to spend days/time at the splendid beach. Concept in Vila Baleira with additional 2 Restaurants good. Sport infrastructure for inside/outside activities enough. Prefer taxi from airport to hotel as hotel shuttle is too expensive.

Beautiful views on the 9 km beach. Can walk to main town by beach. Large food buffet. Food was fine. Restaurants within walking distance if you are not dining there. Many services. Very relaxing

This hotel is comfortable with a great beach. It is great to relax, enjoy the simple nature in this island and relax on a short vacation trip.

Ancien hôtel très bien entretenu et personnel d’étage très sympathique A recommander

Premises was excelent. A little bit more attention from staff might be required

Very old Hotel. We had an apartment in a building opposite to the main house on a hill. No luggage bring service. No weather protection. How do they handle handicap guests? Bathroom smelly with mould in the corners. Wind blow everywhere through. Buildings need urgently full renovation. Breakfast o.k.

Restaurantes demasiado pequenos ou mal organizados. Oferta de comida feita em poucos pontos o que gerava filas demasiado grandes. Cheguei a desistir de comer por causa do tamanho da fila

The one lady that was on day shift helped us get a different room because my wife has asthma so we were moved to a very nice room in the main building.

L’hotel ha un buon potenziale: ampi spazi, vicinanza al mare. Purtroppo gli spazi comuni, i giardini e la zona piscine talasso hanno bisogno di manutenzione e rinnovamento! La Zarco room per gli snack pomeridiani è un salone SENZA FINESTRE!!Sembra un bunker!! Vien voglia di scappare! La cucina inoltre è basata su serate a tema: quella Portoghese cui abbiamo partecipato non è stata per nulla piacevole nè invitante: niente addobbi, niente musica e scarso cibo portoghese. Poi 25€ al giorno x noleggio lettini e ombrellone in spiaggia sono davvero troppi. Assolutamente non un 4 stelle per gli standard italiani!

Location is the best on Porto Santo island. The apartment is showing it's age. The view is fantastic. Staff was great.

Lovely location with a great beach at the back of the hotel. The hotel rooms need to be updated and found the bar area to be quite small for a large hotel, not enough seating area. Food was lovely and staff very friendly.

Services available on site, i.e. bike or car rental, tours, gym, swimming pools, etc, restaurants. All really good.

I have tried this hotel that was recommended by a friend. Close to the beach and well organized. Spa with fantastic conditions. Good service with massages available with decent prices for hotel costumers. Good food and all staff very polite and helpful. I will be back in Porto Santo and to this hotel for sure

Gran lugar para descansar, playa perfecta para nadar y pasear

Hotel magnifique, les services sont nombreux à proximités, les emplacements de sports sont très propre. Cependant le bar de plage au nom de l’hôtel, n'est pas gratuit même avec le all inclus... Sinon le personnelle est souriant

The pool is excellent, and they have a excellent food. The access to the second building is very difficult with babies.

Serviço excelente, comida muito boa. A repetir

Definitely recommend this hotel for a relaxing vacation on this peaceful island. Helpful and friendly staff at reception, restaurants and spa. Spa therapist - Sandra - was really welcoming and professional. The heated indoor pool is great when the weather isn´t good. Wifi in room is a plus.

A experiência foi ótima. A repetir em pouco tempo.