Very clean room and friendly staff. A couple of small issues, no cold water in the bathroom sink and toilet took a few flushes, but overall experience was good, especially for the price.

Staff were good and friendly. The hotel was nice

Room: - The standard double room they gave us was not large enough to open a suitcase in. - The double bed was considerably smaller than a normal double bed. - We had to turn off the heating because it was incredibly loud and even after turning it off the heater made a clicking sound which made it very difficult to sleep. Staff: - The staff were all courteous and trying their best so I want to make it clear that any criticisms here are aimed at those doing the recruitment, setting wages and providing the training. - We had to quietly and politely request a change of room 3 times before it was eventually accepted. - Maybe I’m being cynical but this felt like a policy rather than a choice by the very nice receptionist. He seemed like he was visibly struggling to deny the request. - A member of staff spat on the floor as they approached the front door, having not seen me. - The poor bar staff were very overworked and undertrained. They shouldn’t have the responsibility of making cocktails that cost £14.50 if they’re not trained well enough to make them to the standard that justifies the cost. My old fashioned had sugar residue at the bottom and not enough ice when it was presented. This is such a minor gripe I feel stupid writing it but if I was running a hotel I’d want to know what to improve. - if it was £9 I wouldn’t care but if you charge a premium price it has to be made better. Tip: close the pool at 9.30, pay the cleaner til 10 to avoid the awkwardness.

Room spotless, pool, steam room and sauna all made it a very relaxing stay. Evening meal and breakfast really good too. The family room was great for four adults.

Room was clean, new, renovated, concierge let us in an hour before 3pm checking in time.

staff could not do enough for you , room great food excellent

Lovely hotel, great with the peacocks walking around the grounds! Bit disappointed with attempting to eat in the restaurant though, was told initially fully booked, then that we might be able to get a table at either 8 or 9 as another couple had double booked and weren’t sure when they were arriving (must be good customers!). Then when we decided to go for room service as my partner wasn’t feeling up to going down for dinner I got hanged up on initially then told someone would call be back - they didn’t so I ended up ordering burgers from JustEat - not what I was expecting with such a highly rated hotel. Probably won’t return.

Friendly professional staff, great breakfast and dinner, clean and well equipped room and good spa facilities - will definitely return!

Wonderful! The rooms were fantastic and felt new and fresh. The pool was amazing for our daughter and I loved the sauna. Everything was super clean and staff so friendly And helpful. The peacocks were also great. Will be back!

The room very clean & comfortable & the staff were very friendly & polite

Breathtaking building and scenery. Staff were very welcoming, even recommending places to eat in the local area. Breakfast was delicious. Can't forget the friendly peacocks roaming the grounds too!

Room was good condition and clean but cold and light from smoke detector lit up the room every few seconds, a challenge to get to sleep Would have liked to see a couple of herbal teas in room Service generally ok, courteous Breakfast poor choice and quality, didn’t cater to different dietary requirements such as dairy free

Lovely venue, great staff,

Lovely staff, great option for room service, lovely facilities for use included in stay. We also had breakfast too! The hotel is a lovely place in a lovely location, peacocks were a great added sight! There were some parts of the hotel that could use a little spruce up but on the whole we were very happy!

Room very spacuous, cpmfortable bed, great shower. Restuarant lets it down. Breakfast is mediocre and coffee is truly awful

Room 242 was lovely. Staff very friendly. Facilities good. Dinner and breakfast very nice.

Everything was wonderful except on the final evening the bar manager claimed that we hadnt paid for wine (which was embarrassing in front of other guests). We showed on the banking app thst we had but was adamant we hadnt paid. We gave bottle back and got a full refund the following moment tho, without any further fuss

Staff were superb, very helpful and welcoming

Staff were very helpful and welcoming.

Room itself was nice and spacious but there was a terrible smell from the bathroom which can only be described as poor waste water management. We only discovered it on returning from our evening meal at 11.30pm by which time it was too late to move. I had to leave the window open all night to try and remove the smell which wasn't ideal as there was a band playing behind in one of the function rooms. We reported it the next day but reception wasn’t that interested. On arrival we also requested robes to use in the spa and we were advised there wasn’t enough so they couldn't fulfil the request. Pool and sauna area was nice and clean. Definitely a one off stay I wouldn’t return as I don't think the service matched 4 stars.