The building is beautiful, however the room itself was truly nothing special, the windows do not stay open and there is no air-conditioning so the room was unbearably hot all night. In the morning when I had a shower I had to pick between scorching or freezing and due to the hot room freezing was preferred. Overall, the main attraction to this hotel is the building being beautiful but I would be highly unlikely to stay again and would not recommend to my friends and family.

Beautiful grade 1 listed building. Staff were fantastic nothing was too much trouble, and very friendly. Would definitely recommend it and would love to go again

The staff is lovely and the property is in a great location, I will definitely be staying here again!

Right in town so perfect from train station. Lovely staff and my room was lovely. Great sleep. Check out at 11. Will be back again :)

Check in was straight forward. - Bathroom was not very clean - Urine on the toilet seat - Shower was boiling due to shower hose split and cold water escaping - Stained bed linen Would have been nice to have some bottled water in the room. Asked for an iron and was burnt so couldn’t use it. Had a room facing high street that was extremely noisy so had little sleep.

I turned up early, and the friendly receptionist, chatted with me for ages. The room was sootless and when I checked in they had put a heater on to ensure the room wad warm. I will definitely return.

The hotel's boiler was broken so no hot water.

Perfect

It is a lovely and clean hotel, but the boiler was not working properly so there was no central heating or hot water for a time. The staff made me welcome and as comfortable as they could with a heater and an extra duvet but for a long time I was cold and could not shower when I wanted to, unfortunately I spent more time in the room than planned! I will return but will be 100% better when the hotel and rooms are warm.

No Hot Water. Stained Bedding. Suspicious brown stain on wall. Room not ready for check in. Heating not working. Bed uncomfortable. Toilet seat loose. No one at reception on leaving to complain to. Not a stay I enjoyed I’m sorry to say.

Breakfast excellent Bar never open

Everyone very helpful and friendly. The room was clean and comfortable. The breakfast was generous and I especially liked the tasty omelette and coffee.

We had room 5 at the front. Very noisy from taxi rank & general street noise. Cold as radiator not working and window wouldn't stay shut as restrictor fitted wrongly. Toilet reluctant to flush, towel rail disconnected from pipe, plug in sink ineffective, kettle too big to get under tap. Main room light dim, only one bedside light, not possible to read after dark. The restaurant isn't open in the evening. Staff were pleasant and helpful and did supply an electric heater after we complained about teh cold.

Historic, excellent location and comfortable

Every nice staff. Noce building with lots of history ohhh and ghosts

This hotel really and staff are friendly. Would stay again

Clean and comfy room although a bit hot and window didn't open far enough to get a breeze through

The whole property needs a serious upgrade/renovation. Its history is very interesting but everything is shabby & worn. On arrival the person at reception had difficulty understanding English, obviously his 2nd language & we of course had trouble understanding him, although he had a very pleasant manner. We had an almost impossible climb to our room which although cleanish was very outdated with worn carpet with holes. The other staff we spoke to were helpful & kind. It would have helped to be given the town map & proper accurate car parking instruction on arrival. A one & a half star rating!

The Brook Red Lion is a lovely old building, dating back to the 1400s...lots of wooden beamscand original features. But.... Firstly, it's right on the main high street, so it was noisy. There is a nightclub almost directly opposite (Trilogy) with music load music until 2:00am on Friday night. The windows are single glazed, so it was loud in the room right through, with little chance of sleep. And expect church bells to wake you at 7:00am. Next....the property is historic and has"wow factor". But it needs some love...it needs updating. The bed was too soft, and the room felt unloved....not dirty, but not clean to modern standards. Then....the breakfast should be a lot better. It was served buffet style, but the cooked food was cold and overcooked (very dry fried eggs, for example, which were inedible). Overall...I'd love to be more positive but it's really difficult. For the money it should be a lot better.

Angela was so helpful and friendly also the bar staff only moan was the bar didn't open until 3 pm and had no drinks on draft