Disappointed. We booked and paid for a Superior Double bed room and at first were put into a handicapped standard twin bed room. After complaining moved to a standard twin bed room which reception said our reservation was for. I showed them my reservation that clearly stated we booked a Superior double bed room and then were told they were fully booked. We notified Hotels.com who advised they contacted hotel and were told by them that we were in a Superior double bed room. LIES! Not impressed. No hair dryer in room, you have to go down to reception to sign one out. Bed mattress is hard. Then found out the current nightly rate was one half what we were paying. Hotels.com said nothing they could do nothing about that, even though we selected pay later option. Told In future I should keep checking rates to see if they go down, then cancel and rebook. Ridiculous!
We booked 22 hotels during this trip all over Portugal and this was by far the worst experience of the bunch. Recommend you look elsewhere in Amarante where hotels are more accommodating. Photo attached is the room we were assigned.
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Ana
Rekreasi dengan Pasangan
10.0
/10
Diulas 43 minggu yang lalu
Expedia Group verified review
Great location. Great customer service
Ana
6.0
/10
Diulas 49 minggu yang lalu
Expedia Group verified review
..
MIKEL
10.0
/10
Diulas 59 minggu yang lalu
Expedia Group verified review
Thanks for everything is been lovely
Armando
Rakan dan Keluarga
10.0
/10
Diulas 73 minggu yang lalu
Hotels.com verified review
Muito bom acolhimento e boas condições de acomodação
Ana Elina
Rekreasi Percutian Keluarga
10.0
/10
Diulas 96 minggu yang lalu
Expedia Group verified review
.
Cyndie
Rekreasi dengan Rakan
8.0
/10
Diulas 135 minggu yang lalu
Expedia Group verified review
Le genre d'hôtel que j'aime, simple, pas trop couteux, stationnement facile et gratuit, plusieurs option de restaurants tout près.
Sergio
Perjalanan Perniagaan
10.0
/10
Diulas 146 minggu yang lalu
Hotels.com verified review
A água quente demora muito a chegar à banheira.
Um chuveiro seria mais pratico.
Francois
Rekreasi dengan Rakan
10.0
/10
Diulas 147 minggu yang lalu
Expedia Group verified review
Personnel courtois et chambre très bien pour le prix.... Déjeuner très convenable!
Sergio
Rekreasi dengan Pasangan
8.0
/10
Diulas 149 minggu yang lalu
Expedia Group verified review
The parking garage was incredibly steep and curvy you need to be an expert driver especially if you have a manual car. Friendly staff!!
Jose Manuel
Rekreasi dengan Anak
8.0
/10
Diulas 150 minggu yang lalu
Expedia Group verified review
Great situation, near of the points of interest of the town.
The buffet is the worst point of the hotel
Verified traveler
6.0
/10
Diulas 167 minggu yang lalu
Hotels.com verified review
Budget hotel. Good position in Amarante
pablo
Rekreasi dengan Pasangan
8.0
/10
Diulas 177 minggu yang lalu
Expedia Group verified review
Para lo que pagas esta muy bien.
maria helena
8.0
/10
Diulas 189 minggu yang lalu
Hotels.com verified review
Quarto e instalações razoáveis. Pequeno almoço mediano mas suficiente.
Maria Dolores
10.0
/10
Diulas 192 minggu yang lalu
Hotels.com verified review
Solo estuvimos una noche, pero repetiría sin problema. El desayuno fue muy completo, la ubicación, aunque pueda parecer extraña en un principio, es excelente para visitar el centro de Amarante, y hay parking gratis en las cercanías.
Aurore
6.0
/10
Diulas 204 minggu yang lalu
Hotels.com verified review
À mon arrivée là chambre n’était pas encore disponible j’ai dû attendre que les personnes du nettoyage là terminent.Hôtel très peu isolé ont entend tout à nuit .
eduardo
6.0
/10
Diulas 212 minggu yang lalu
Hotels.com verified review
Quarto era razoavel, ar condicionado e chuveiro tambem. No entanto, os quartos são virados para o sol e ficam muito quentes no verão.
O breakfast é muito ruim e descuidado. Parecia que tudo era velho e feito de qualquer jeito.
A portaria do hotel fica no 1 andar de um shopping, difícil de localizar para quem chega de carro.
Maria Elisabete
Rakan dan Keluarga
10.0
/10
Diulas 213 minggu yang lalu
Hotels.com verified review
Desde a recepção até á saída tudo foi excelente. Limpeza , organização , pequeno almoço e pessoal de serviço. Fiquei muito satisfeita e voltarei com toda a certeza 😃
Verified traveler
Rekreasi dengan Pasangan
8.0
/10
Diulas 215 minggu yang lalu
Expedia Group verified review
Quiet room, comfortable bed. Good options for breakfast.
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