They give us the Wrong room with individual beds, they transferred us to a very stinky room, they deactivated my card it was just a bad experience

We frequently traveled to Mexicali, and this hotel was my preferred choice. However, I observed that there is a new staff who are not friendly at all. I arrived at 2:30 pm and proceeded directly to check-in. The staff member turned to look at the clock and remarked, “The check-in is until 3 pm” My husband was upset, so we returned to the car and waited until 3 pm The issue was that he communicated the same rule to everyone. By 3 pm, there was a long line; it took approximately 45 minutes or more to complete the check-in process. Eventually, we received the keys. The next surprise was the room assigned to me, which had an awful sewer-like smell. The carpets were very dirty, and the bed was hard. I returned to the reception to request a different room. The hotel does not seem to be the same anymore. I also noticed that the cleaning staff do not use a vacuum cleaner; instead, they just sweep the rooms, causing all the dirt to accumulate in the hallways. I initially thought they would vacuum afterward, but to my surprise, they did not, resulting in a mess with trash from different rooms.

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One elevator is out of service and the key cards failed several times

Nada

The only thing is that they put down breakfast including and no we got charged 630 pesos

Staff muy amable tanto lobby como en el parking los cuartos todo limpio solamente el desayuno no incluido solo con costo extra pero todo muy bien es mi segunda vez que me hospedo y regresare gracias

Hotel limpio, atención estupenda, blancos muy buenos.

Ten pool was a little bit dirty

Great Hotel

This Hotel is Great!!

Como siempre no nos queda mal, excelente servicio y comodidad, personal muy atento

Nice pool area

Had a nice stay

Personal poco atento

Muy amable la atención

En realidad todo bien solamente el aire del cuarto hacía mucho ruido como una matraca

Muy amables, limpieza buena y atención excelente

Las toallas súper sucias el baño y esta vez fue muy mala experiencia

Very uncomfortable beds and sheets. Overall room cleanliness was poor and smelled bad. Room was in bad conditions, old.