No Concierge, Bedrooms are very basic. Rubbish bin ion bathroom but not in bedroom. No Kleenex. Only 1 pillow per bed. You are a 3 star, not a 4 star. Huge hotel but no swimming pool. On night 2 I was told that I could not eat dinner in the hotel as they had a group there. After I made a fuss, they let me in and In had a meal off the alacarte menu.