Overall a very pleasant stay !!

Loved this hôtel, Nice rooms, awesome location

Beautiful, awesome location, unique history and overall awesome hotel.

관광을 위한 최적의 위치 친절한 직원들 깔끔한 객실 체크아웃후 분실물 후속처리까지 프라하 여행을 최고의 추억이 되도록 만들어준 호텔

Nice hotel , I recommend it

Great place

view of the river is beautiful , the courtyard is pretty nice. the building has so much character. very nice and helpful staff

Overall, this is a very good hotel that is in a central position - perfect for wandering around Prague. Being so close to the centre means that you can return to your room easily and makes the whole trip very walkable. The hotel is clean and has history. The staff are genuinely helpful, always greeting you as you arrive or leave and they will try their best to satisfy your requests. I cannot fault them. Equally, the cleaning staff do an amazing job and do not miss any details, for example, refilling the minibar and replenishing the towels. If I was to fault one thing, it would be the breakfast. Again, the staff in the restaurant can do no wrong, but I felt the food selection and quality was below average, often with long wait time if you order from the menu (included). Being so close to the centre, I would suggest finding food elsewhere. However, overall, a very good stay.

Didn’t like the height of the tub. Difficult getting in & out of

The hotel was fabulous. Terrific staff. We paid extra for a view of the Charles Bridge and Prague Castle however being only on the second floor and the trees in bloom that upgrade was pointless. I had two major complaints. One was the breakfast and the other was the pick up driver service the hotel website recommends. 1st, the wait staff was great but the food being served in the chaffing dishes was cold. Almost like it they had been forgotten to be turned on. The one morning the scrambled eggs were placed out almost like they had been forgotten to be cooked. They were the consistency of soup. The wait staff immediately corrected the issue once they were notified and almost looked angry as if they were dealing with an amateur chef. For a five star hotel it was extremely unimpressive. Enough for us to not want to try dinner there, especially at the price you would be paying, which if the food is good, wouldn't never be an issue. 2nd, the company Welcome Pickups, the hotel website's recommended drivers, stood us up at the train station but then proceeded to say we were a no show 30 minutes after the fact. I called Welcome Pickups and their customer service issued me a full refund. Still, I had to hang around half an hour not knowing what was going on and then finally call an Uber which I should have just done in the first place. When we told the concierge at the hotel he said they have numerous problems with the site but have no control over who head office chooses.

Everyone was very nice and helpful. The property is beautiful. The only issue was that I could hear every word from the next door.

Escepcional. Inmejorable ubicación en un edificio histórico, habitaciones amplias, limpio y personal encantador

A localização é note 10000 a propriedade é linda por fora, funcionários presentes Mas é preciso ficar atento pois se te oferecem quartos no térreo, não te avisam e eles não tem ar condicionado! No verão a cidade fica bem quente e é impossível dormir Tivemos que as 23 horas quando chegamos ao hotel e tomamos conhecimento disso pedir providências e o suporte via chat no hotéis.com foi excelente e resolveu na hora Nós ofereceram então um quarto no sótão com vitros pivotante sou seja sem janela mas esses tinha ar condicionado ; ficava a três lances de escada O hotel na parte externa tem muuuitas teias de aranhas com aranha de uns 15 cm, e são muitas acho que o hotel poderia cuidar disso melhor Mas me hospedaria novamente dada a localização perfeita

Perfect central location, large rooms, friendly staff

Close to everything

This hotel as a former palace is a unique and beautiful place to stay. The connection to Mozart, its role in a recent mystery novel and the grand staircases and courtyards and small passageways really add to its charm. The location along the river is lovely and perfect for exploring both Old Town, the Charles Bridge and the areas on the other side of the bridge including the Castle. The rooms are very big adding to the grand palace feel. The staff was very friendly and helpful. The breakfast buffet was good. Wi-Fi was spotty and the light switch system was confusing. Also the shower made the whole bathroom wet and slippery. But these small negatives did not diminish a great stay in a wonderful city.

Poorly maintained property. Not enough staff available. Very limited choices for food .

Very helpful staff particularly the concierge, Alan. Beautiful property, very well located and lots of character.

Great hotel in a great location. Rooms to the front have fantastic views but can suffer from traffic noise.

The room was clean all staff in the hotel was friendly and the location couldn’t be better.