Penilaian & Ulasan Keseluruhan NAU Sao Rafael Suites – All Inclusive

The hotel looks lovely online and for some this may be an exceptional option but for us, it was an unfortunate mistake. Upon arrival, the room had no power and maintenance needed to troubleshoot the issue. The pool was exceptionally cold. The hotel is lacking of signage to help find the way around. The beach is a hike and not as close as advertised. The beach is mostly seaweed with very little useable area. All inclusive means all things are included except what they exclude such as the sit down restaurant, drinks that aren’t in there all inclusive list, the golf simulator is 40 euro extra per person. The bar has no frozen drinks. No washcloths available for showering (which is common in some EU countries). The hotel is quite dated. The elevators many times were not working and when they were the buttons take a lot of force to engage. It’s very noisy on the 1st floor above the restaurant until at least 11pm as they cleanup and slide chairs across the floor. No eating food around the pool. As I say, this may be perfectly fine for some but comparing to many hotels we have visited, this is not for us and we can’t recommend.

Great stay, would say it’s a 4 star over a 5 star. There was a few attention to detail that were overlooked. Toilet by the pool messy and out of toilet roll, not checked regularly enough. Decking area in the pool bar needed jet washing. Some of the sun loungers needed an upgrade due to being stretched. It’s the little details that make Hotels 5 star. This was lacking a few of them. However overall a great Hotel, good location. Staff very good and all really friendly. Would have been nice to have been able to dine in both restaurants on the all inclusive even if you only offered one night in the Tapas restaurant so you could try it. Rooms are ready for an upgrade but entrance area and restaurant are lovely. Worth a visit!

Not everything is included! It’s fine but for the price, I was expecting more and better food

Das Personal ist sehr freundlich und zuvorkommend. Ich hatte ein Handicapzimmer bekommen was nicht gerade angenehm ist. Das Essen im Restaurant war nicht wirklich angemessen. Es gab wenig Auswahl und qualitativ

Personnel accueillant, propre, bonne cuisine et bien situé

While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.

Horrible place. The hotel is completely worn down. It’s dirty and the staff are the most unfriendly I’ve met in Portugal, especially in the reception. It’s not a family hotel, the kids room is placed in a dirty basement with no windows and is extremely dirty. Disgusting

Very very good

A lovely stay with the family.

Nice spacious rooms! The all inclusive meals were convenient.

Great service and buffet was very good

Everyone was so accommodating. Richard who helped us at dinner was exceptionally kind and very helpful! The staff went out of their way to make our stay as pleasant as it was. Will definitely plan on staying here in the future

Ce n'est pas vraiment un 5 étoiles Etat des chambres très moyen .

Fomos muito atendidos desde a recepção, o hotel tem instalações muito bonitas, o quarto é bem espaçoso, confortável, o triplo contava com 4 camas de solteiro unidas dois a dois e em ambientes separados, cada uma com seu respectivo banheiro, o que foi excelente. Meus pontos negativos a serem pontuados: esperava muito mais das demais refeições por já ter me hospedado em outros all inclusives, almoço, lanche e jantar com poucas opções. O café da manhã serve muito bem e é excelente, a melhor refeição eu diria. Por ser um hotel que pode ser enquadrado no all inclusive, achei desnecessário cobrar 15 euros a cada 3 horas além da diária caso você deseje utilizar a pisicina aquecida. O secador não funcionava e a banheira do quarto não dispunha de tampa para poder ser utilizar. De resto, tivemos uma estadia extremamente tranquila.

Superb team that were friendly and understanding, really looked after us. Clean hotel in a great location near a few beaches and a short uber to other locations like the marina, shopping centre and old town. Thank you Team Nau Sao Raphael!

All inclusive-vistelse tillsammans med min 10-årige son. Vi blev bra bemötta och hotellet var väldigt fint. Värt att tänka på dock är att hotellet är femstjärnigt, och att det finns viss klädkod att tänka på; t.ex. inga bara axlar eller flipflops i restaurangen. Det hade varit bra om det skrevs ut någonstans på deras hemsida. Jag var där och letade efter denna information innan resan, men fann den inte och packade därför för "sommar".

Hôtel propre dans l’ensemble. Hormis la chambre où nous avons été déçu, poil et cheveux dans la salle de bain et par terre. Le spa est très bien. Et le buffet possèdent de la nourriture très qualitative.

We enjoyed our stay and would consider returning. Positives: good location, great spacious rooms in the sea view suite, fantastic breakfast, lunch and dinner. Staff were friendly and helpful. Shuttle runs to town free of charge. Only negatives are: Not all-inclusive, only small selection of standard drinks and 2/3 cocktails. Paid entry into a small indoor pool, 4 person hot tub and sauna facilities. Gym is tiny but modern, fits about 2/3 people. A little smell in the rooms we believe from drains, although other than that super clean and smells lovely in hallways. Relatively expensive massages for what you get.

편히 쉬다 왔어요 좋아요

A hospedagem foi simplesmente incrível. Ficamos no sistema all inclusive e as refeições foram impecáveis. Funcionários simpáticos e prestativos, instalações novas.