The hotel is beautiful. However, for the price, I’d expect better service. The staff is not ever enthusiastic. Most of our interactions were lukewarm. Not what I expected. One of the sinks was blocked. Other than that, mostly OK stay.

Staff service in all areas except breakfast room was outstanding. Service at breakfast room was standard. Building with 300 years maintains its glamour.

I had amazing stay mind you I am an easy person to please . Thanks to Attila and Venessa I had amazing stay . For sure I will be back 🙏

My junior king suite with a balcony overlooking the city was false promotion. There were two small, narrow platforms that were more like gangplanks with a view of the building across the street. No room for having breakfast outside and even if there was it wouldn’t have been at all nice.

Simply exceptional. The hotel is stunning, and the service is exquisite.

The room was very regal. The staffs were beyond nice. Everyone went out of their way to help. Dieter and Rafael (concierge) were super helpful. Can’t wait to return for the Vienna Ball!

Magnificent hotel with beautiful decor. Staff was amazing and front desk gave us an upgrade to a suite!

very fresh

Excellent location for museum visits, shopping and restaurants/cafes!

Im 1. Bezirk. Strasenbahn direkt vorm Hotel. UBahn 5 Gehminuten entfernt. Einfach perfekt. Personal Tip Top. Hotel im absoluten Topzustand und sehr luxuriös.

Nice breakfast, very comfy beds

We celebrated our Silver Wedding Anniversary in Austria, and during our stay in Vienna we chose this hotel — a true palace in every sense. Absolutely everything was perfect. From the moment we arrived, we were treated with exceptional care. We were graciously upgraded to a beautiful suite, and every detail, every thoughtful gesture and surprise prepared by the hotel made this celebration even more memorable. The level of attention and warmth shown by the entire team was truly impeccable. We were also deeply grateful for the late check-out, which allowed us to enjoy the hotel and our final moments there without any rush — a detail that made all the difference. We left feeling genuinely moved and profoundly thankful to the entire staff. It was a remarkable, unforgettable experience. If you have the opportunity, do not hesitate to stay at the Imperial. It is not simply a hotel — it is an experience that stays with you.

Great !

Everything was amazing about this hotel will definitely be staying again Staff are very helpful. Hotel looks amazing. And the beds are super comfy. In a great location

Lovely room. Atila and rest of the staff so friendly. Breakfast outstanding!

Magnificent Hotel with excellent services

Spotless and courteous staff, very professional, excellent service, fabulous hotel,fantastic rooms. Exceptional location. I extremely recommend it.

A perfect stay at a very historical building. The room was clean and the bed was so comfortable. Only the bathroom needs refurbishment. Very close to opera house, museums and shopping area. The night ritual, bedtime stories were lovely.

Etablissement

The room was magnificent, the staff warm, friendly and efficient, the restaurants and cocktail bar highly enjoyable and the hotel was near enough to the city centre sights without being over-run with footfall from visitors. We would most definitely return.